Customer Service - Voice - Hyderabad

Genpact Ltd.; Karimnagar, Khammam, Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Genpact Ltd. in Hyderabad (Work from office) invites applications for the role of Associate, Customer Service :Voice. You will respond to customer queries, help recover accounts, and understand client processes while providing excellent service.

The role requires a graduate (any discipline). Freshers (2021–2026) are eligible, and candidates with prior customer service experience in chat/email/voice are preferred. A flexible schedule, including weekend shifts, is desirable.

Qualifications

• Graduation in any discipline (Freshers eligible).
• Strong written English and communication skills.
• Experience in customer service chat/email/voice is a plus.

Responsibilities

• Respond to customer queries and concerns.
• Assist with data collection to recover accounts for end users.
• Understand client processes and policies.
• Reproduce customer issues and escalate product bugs.
• Provide excellent customer service to customers.
• Demonstrate critical thinking and analytical abilities.
• Work independently and as part of a team.

Skills

Customer service

Analytical skills

Written English

Flexible schedule

Problem solving

Education

Graduation (Any Discipline)

Job description

Ready to shape the future of work?

At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Associate, Customer Service :Voice

Work location: Hyderabad (Work from office)

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities

• Respond to customer queries and customer's concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and elevate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you!

Minimum qualifications

• Graduate (Any Discipline)
• Freshers are eligible (2021-2026 passouts)

Preferred qualifications

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.