Process Associate

Genpact; Dadri, Hyderabad, Gurugram District; On-site; INR 250,000 - 350,000; Full time

Job summary

Genpact is looking for a customer service specialist to join our AI-focused team in India. You will engage with customers via chat, email, and voice, applying probing techniques to understand needs and resolve queries while maintaining a customer-centric approach.

Strong written English and the ability to work flexible hours, including weekends, are required. This role offers opportunities to grow within a leading technology services company.

Qualifications

• Customer service experience in chat, email or voice is required.
• Effective probing and analysis skills are essential.
• Analytical approach with a customer-centric mindset.
• Excellent written English with a neutral accent.
• Ability to work a flexible schedule, including weekend shifts.

Skills

Customer service

Probing skills

Analytical skills

Written English

Weekend shifts

Job description

Role & responsibilities

Dear candidate,

Ready to shape the future of work?

At Genpact, we don't just adapt to change, we drive it. AI and digital innovation are redefining industries and we’re leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Preferred qualifications

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
• Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.