Administrative Services Associate Representative

IN1 Cigna Health Solutions India Private Limited; Bengaluru; On-site; INR 350,000 - 650,000; Full time

Job summary

Cigna Health and Life Insurance Company is seeking a detail-oriented back-office professional to organize and process incoming and outgoing documents. You will ensure timely delivery of quality claims processing, spanning electronic and paper formats, with strict adherence to service levels.

Responsibilities include receiving, documenting, sorting, and vetting claims for payment, managing data/file classifications, and coordinating across channels.

Qualifications

• Proficient in English; additional languages a plus.
• Accurate and detail-oriented with strong data handling.
• Able to plan and organize tasks independently.
• Excellent time management; can prioritize effectively.
• Maintain confidentiality and discretion with information.
• Experience handling large volumes of paper/electronic documents.

Responsibilities

• Receive and document claims (paper and electronic).
• Sort, process, and vet claims for payment.
• Manage file classifications and data reporting.
• Transfer electronic claims to platforms and systems.
• Ensure turnaround times for member and provider claims.
• Coordinate across channels for claim processing and follow-ups.
• Collaborate with teammates and other departments as needed.

Skills

English proficiency

Attention to detail

Time management

Independent planning

Discretion

Document handling

CRM experience

Teamwork

Data entry

MS Office

Tools

Salesforce

Job description

Job Description

Responsible for organizing and processing the flow of incoming and outgoing documents (paper & electronic) in a back-office environment. The candidate ensures there is consistency in timely delivery of quality and quantity to meet set parameters measures to meet Service Level Agreements Responsibilities Receiving and documenting claims both electronic and paper claims Sorting, processing, and vetting of claims firsthand for claims payment and ensuring they are accurately assigned. File management and classification of data and supporting reporting compilation. Electronic transfer of received claims to the various platforms. Managing the flow between members and provider claims Processing member and provider claims within stipulated Turn Around Times Managing the different channels through which claims are received. Cross referencing of emails received from members and providers for further processing. Any other tasks as allocated.

Requirements

• Active language knowledge of at least English (additional languages are a plus)
• Executes assignments accurately and pays attention to detail.
• Ability to plan and organise tasks independently.
• Excellent time management skills with ability to continuously prioritize set tasks accordingly.
• Upholds utmost discretion when handling confidential information.
• Ability to handle large quantities of paper and electronic documents.
• Works to deliver consistently even under pressure.
• Self-Driven and can work with little or no supervision.
• Ability to work collaboratively within a team.
• Proficient in the use of Spreadsheets, word-processing and associated office IT Skills with CRM systems (e.g.) Salesforce with accurate data inputting.
• Accountability – assumes ownership for achieving personal results.
• Customer focused while executing mundane tasks.
• Copes well in a changing environment

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About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.