Customer Service – Sales Coordinator

Maxifluence Technovate Llp; Ahmedabad District; On-site; INR 223,000 - 335,000; Full time

Benefits offered by this job

Attendance Bonus

Transport Allowance

Job summary

MAXIFLUENCE TECHNOVATE LLP in Ahmedabad, India, invites applications for a Full Time Customer Service - Sales Coordinator. You will log service calls, coordinate with field teams, and ensure timely problem resolution for Australian solar customers during Australian hours.

Freshers welcome; female applicants only; salary INR 20,000–30,000 with a 2,500 attendance bonus and transportation allowance. Graduation/Diploma and strong English skills are required.

Qualifications

• Graduation or Diploma required.
• Excellent English reading, writing and speaking skills.
• Female applicants only.
• Strong coordination, multitasking and organizational abilities.
• Proficiency with CRM and MS Office; training on solar products provided.

Responsibilities

• Attend and log service calls from Australian customers.
• Validate complaints via basic troubleshooting and collect details.
• Create and assign service tickets to regional teams.
• Coordinate with field teams to ensure timely resolution.
• Follow up with customers to confirm satisfaction and close calls.
• Maintain call logs and service records in the CRM.
• Share updates with the service manager on open/closed cases.
• Identify upsell or AMC opportunities for sales.
• Participate in training on products and processes.
• Work during Australian business hours with professional communication.

Skills

English fluency

Coordination

Multitasking

Customer service

CRM

MS Office

Remote comms tools

Education

Graduation/Diploma

Tools

CRM software

MS Office

Zoom

Teams

Job description

Top Hiring Companies

Join the MAXIFLUENCE TECHNOVATE LLP team as a Full Time Customer Service - Sales Coordinator on Erekrut, specializing in Sales in the Services for Renewable Energy industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years.

Job Description

GeoSolar is a professional Solar Energy Installation Company serving clients across Australia. We focus on adding value propositions with our experienced and expert team. We believe in delivering high-quality products and best-in-class customized customer support. We are experts in building, and maintaining Solar Residential & Commercial Projects for our customers.

We are looking for skilful, driven and highly professional team members who will fuel our growth. The job description for which is stated below.

Job Title: Customer Service - Sales Coordinator (Female Only)

Salary: INR 20,000 – INR 30,000 per month (negotiable)

Attendance Bonus: 2,500 and Transportation Allowance (from home to office and vice versa)

Job Time: 4:00 A.M. to 1:00 P.M. (IST)

Experience: Freshers also okay but Confidence, Discipline & Strength is must and of course she must be extremely fluent in English - reading, writing & speaking

Roles & Responsibilities

• Attend and log service calls from existing Australian solar customers facing system issues.
• Validate complaints through basic troubleshooting and collect accurate problem details.
• Create and assign service tickets to the appropriate regional service or technical team.
• Coordinate with field teams to ensure timely resolution and job completion.
• Follow up with customers post-service to confirm satisfaction and close calls.
• Maintain detailed call logs and service records in the CRM.
• Share daily/weekly updates with the service manager on open and completed cases.
• Identify and forward potential upselling or AMC opportunities to the sales team.
• Participate in training sessions to stay updated on solar products and service processes.
• Work during Australian business hours and maintain professional communication with clients and internal teams.

Requirements

• Female applicants only
• Excellent English communication skills (verbal and written).
• Strong coordination, multitasking, and organizational abilities.
• Customer-centric mindset with problem-solving aptitude.
• Basic technical understanding of solar systems (training will be provided).
• Proficiency in CRM tools, MS Office, and remote communication platforms.
• Ability to work independently during Australian working hours.

Designation

Customer Service – Sales Coordinator

Key Skills

• Active Listening
• AMC Sales Support
• Call Handling
• Client Follow-ups
• Client Interaction
• Client Satisfaction
• Complaint Resolution
• CRM Software Knowledge
• Customer Relationship Management
• Customer Relationship Management (CRM)
• Customer Service
• Customer Support
• Data Entry
• Documentation Management
• Interpersonal Skills
• MS Office
• Multitasking
• Professional Email Communication
• Record Keeping
• Remote Communication Tools (Zoom / Teams / VoIP Systems)

Industry

Services for Renewable Energy

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office