Customer Service Representative - US voice process

Kawenmanpower; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Performance-based incentives

On-the-job training

Continuous learning opportunities

Job summary

Kawenmanpower in Bengaluru is seeking a Customer Service Representative to assist clients with loan pre-qualifications. This role involves managing calls, educating customers about loan products, and ensuring their seamless journey.

Ideal candidates will have 1-4 years of experience, strong communication skills, and the ability to handle a fast-paced environment. The company offers competitive salaries and growth opportunities within the financial services domain.

Qualifications

• 1-4 years of experience in BPO, customer service, or a financial services environment.
• Prior experience with U.S.-based customers is a plus.
• Detail-oriented and organized.

Responsibilities

• Manage high-volume inbound and outbound calls.
• Educate potential customers on loan products and application process.
• Follow all company policies and maintain confidentiality.

Skills

Verbal communication skills

Customer-handling skills

Basic understanding of financial services

Proficiency in CRM tools

Education

High school diploma or equivalent

Degree in Finance, Business, or related field

Tools

CRM tools

MS Office applications

Job description

Bangalore South, India | Posted on 01/30/2026

KAWEN MANPOWER is your trusted consulting partner, delivering customized solutions that drive growth, efficiency, and success. With industry expertise, integrity, and a forward-thinking approach, we help businesses and individuals unlock their full potential and achieve lasting results.

Job Description

We are looking for a detail-oriented and customer-focused Customer Service Representative to join our financial services team. The primary responsibility of this role is to assist potential clients via phone and online channels by pre-qualifying them for loans. You will play a key role in guiding applicants through the process and ensuring a seamless customer experience.

Key Responsibilities

• Manage high-volume inbound and outbound calls in a professional and courteous manner.
• Educate potential customers on loan products, eligibility, and the application process.
• Build strong rapport and trust with customers.

Loan Pre-qualification

• Collect and verify applicant information (e.g., income, employment status).
• Use internal systems to assess preliminary eligibility.
• Communicate pre-qualification results and next steps clearly.

Compliance and Documentation

• Follow all company policies and regulatory guidelines.
• Maintain confidentiality of customer data.
• Log all interactions and updates accurately in the CRM system.

Support and Escalation

• Address queries related to loan terms and repayment options.
• Escalate or transfer customers to the relevant departments when required.

Performance Goals

• Meet or exceed KPIs related to call volume, qualification rates, and customer satisfaction.

Requirements

Education

• High school diploma or equivalent required.
• Degree in Finance, Business, or related field is a plus.

Skills and Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and customer‑handling skills.
• Basic understanding of financial services and loan concepts.
• Proficiency in CRM tools and MS Office applications.

Experience

• 1-4 years of experience in BPO, customer service, or a financial services environment.
• Prior experience with U.S.-based customers is a plus.

Additional Requirements

• Detail-oriented and organized.
• Comfortable working in a fast‑paced, high‑volume setting.
• Flexibility to work evening shifts and occasional weekends.

Compensation

• Competitive salary (25,000-35,000) and performance‑based incentives.
• On-the-job training and continuous learning opportunities.
• Opportunity to grow within the financial services domain.