Customer Service Representative - Onsite Heredia -

Cognizant; Bijnor; On-site; INR 350,000 - 520,000; Full time

Job summary

Cognizant is seeking a Policy Servicing professional in India with 1 to 3 years of experience. The role focuses on policy servicing tasks, MS Office usage, and understanding Life and Annuities insurance.

It is a work-from-office position with day shifts, requiring flexibility for schedules within 7 AM - 7 PM CR time and prior inbound-call experience. The candidate will manage policy servicing requests, maintain records, and collaborate with internal teams to resolve inquiries while ensuring

Qualifications

• Proficient in Word, Excel, and PowerPoint to manage and present data.
• Strong understanding of Life and Annuities insurance concepts, policies, terms, and regulations.
• Excellent communication and interpersonal skills with clients and team members.
• Attention to detail and organizational skills to handle multiple tasks and deadlines.
• Problem-solving abilities to address policy-related issues and provide effective solutions.
• Willingness to learn and adapt to new processes and technologies.
• Customer-focused mindset to ensure high satisfaction and trust in service delivery.

Responsibilities

• Process and manage policy servicing requests with accuracy and efficiency.
• Maintain and update policyholder records in compliance with standards and regulations.
• Collaborate with internal teams to resolve policy-related queries and discrepancies.
• Use MS Office tools to prepare, analyze, and present policy data and reports.
• Ensure adherence to workflows and procedures for operational excellence.
• Support in policy amendments, endorsements, and cancellations per Life and Annuities guidelines.
• Communicate with clients and stakeholders to address policy concerns and provide clear resolutions.
• Conduct regular audits of policy data to ensure accuracy and identify improvement areas.
• Assist in developing and implementing best practices for policy servicing operations.
• Stay updated on industry trends and regulatory changes in Life and Annuities insurance.
• Participate in training sessions to enhance domain knowledge and technical skills.
• Contribute to team meetings to share insights and improve service quality.

Skills

MS Office proficiency

Life and Annuities knowledge

Communication skills

Detail-oriented

Problem-solving

Learning agility

Customer-focus

Job description

Job Summary

We are seeking a dedicated professional for the role of Policy Servicing with 1 to 3 years of experience. The ideal candidate will have expertise in MS Office and a strong understanding of Life and Annuities Insurance. This is a work-from-office role with day shifts offering an opportunity to contribute to critical policy servicing operations. This job requires schedule flexibility for working schedules within 7 AM - 7:00 PM CR time and previously experience with inbound calls it's a must.

Responsibilities

• Process and manage policy servicing requests with accuracy and efficiency to ensure customer satisfaction.
• Maintain and update policyholder records in compliance with company standards and regulatory requirements.
• Collaborate with internal teams to resolve policy-related queries and discrepancies in a timely manner.
• Utilize MS Office tools to prepare analyze and present policy data and reports for internal and external stakeholders.
• Ensure adherence to established workflows and procedures to maintain operational excellence.
• Provide support in policy amendments endorsements and cancellations while ensuring compliance with Life and Annuities Insurance guidelines.
• Communicate effectively with clients and stakeholders to address policy-related concerns and provide clear resolutions.
• Conduct regular audits of policy data to ensure accuracy and identify areas for process improvement.
• Assist in the development and implementation of best practices for policy servicing operations.
• Stay updated on industry trends and regulatory changes in Life and Annuities Insurance to ensure compliance and relevance.
• Participate in training sessions and workshops to enhance domain knowledge and technical skills.
• Contribute to team meetings and discussions to share insights and improve overall service quality.
• Support the companys mission to deliver exceptional service positively impacting customers and society.

Qualifications

• Demonstrate proficiency in MS Office tools including Word Excel and PowerPoint to manage and present data effectively.

• Possess a strong understanding of Life and Annuities Insurance including policy structures terms and regulatory requirements.
• Exhibit excellent communication and interpersonal skills to interact with clients and team members professionally.
• Showcase attention to detail and organizational skills to manage multiple tasks and meet deadlines.
• Display problem-solving abilities to address policy-related issues and provide effective solutions.
• Have a proactive approach to learning and adapting to new processes and technologies.
• Bring a customer-focused mindset to ensure high levels of satisfaction and trust in service delivery.