Customer Service Represent - Banking voice

Cognizant; Bijnor; On-site; INR 300,000 - 520,000; Full time

Job summary

Cognizant in India seeks a Policy Servicing professional with 1–3 years experience. The role focuses on processing policy servicing requests, maintaining records, and using MS Office to prepare data and reports for clients and internal teams.

It is a day-shift, office-based position with the flexibility to handle varying schedules within 7 AM to 7 PM CR time. The ideal candidate understands Life and Annuities Insurance, communicates clearly with clients, and works with cross-functional teams to

Qualifications

• Proficiency in MS Office tools including Word, Excel and PowerPoint to manage and present data.
• Strong understanding of Life and Annuities Insurance including policy structures, terms and regulatory requirements.
• Excellent communication and interpersonal skills to interact with clients and team members professionally.

Responsibilities

• Process and manage policy servicing requests with accuracy and efficiency.
• Maintain and update policyholder records in compliance with standards.
• Collaborate with internal teams to resolve policy-related queries and discrepancies.

Skills

MS Office

MS Word

MS Excel

PowerPoint

Communication

Tools

MS Office Suite

Word

Excel

PowerPoint

Job description

Job Summary

We are seeking a dedicated professional for the role of Policy Servicing with 1 to 3 years of experience. The ideal candidate will have expertise in MS Office and a strong understanding of Life and Annuities Insurance. This is a work-from-office role with day shifts offering an opportunity to contribute to critical policy servicing operations. This job requires schedule flexibility for working schedules within 7 AM - 7:00 PM CR time.

Responsibilities

• Process and manage policy servicing requests with accuracy and efficiency to ensure customer satisfaction.
• Maintain and update policyholder records in compliance with company standards and regulatory requirements.
• Collaborate with internal teams to resolve policy-related queries and discrepancies in a timely manner.
• Utilize MS Office tools to prepare analyze and present policy data and reports for internal and external stakeholders.
• Ensure adherence to established workflows and procedures to maintain operational excellence.
• Provide support in policy amendments endorsements and cancellations while ensuring compliance with Life and Annuities Insurance guidelines.
• Communicate effectively with clients and stakeholders to address policy-related concerns and provide clear resolutions.
• Conduct regular audits of policy data to ensure accuracy and identify areas for process improvement.
• Assist in the development and implementation of best practices for policy servicing operations.
• Stay updated on industry trends and regulatory changes in Life and Annuities Insurance to ensure compliance and relevance.
• Participate in training sessions and workshops to enhance domain knowledge and technical skills.
• Contribute to team meetings and discussions to share insights and improve overall service quality.
• Support the companys mission to deliver exceptional service positively impacting customers and society.

Qualifications

• Demonstrate proficiency in MS Office tools including Word Excel and PowerPoint to manage and present data effectively.

• Possess a strong understanding of Life and Annuities Insurance including policy structures terms and regulatory requirements.
• Exhibit excellent communication and interpersonal skills to interact with clients and team members professionally.
• Showcase attention to detail and organizational skills to manage multiple tasks and meet deadlines.
• Display problem-solving abilities to address policy-related issues and provide effective solutions.
• Have a proactive approach to learning and adapting to new processes and technologies.
• Bring a customer-focused mindset to ensure high levels of satisfaction and trust in service delivery.