Customer Service Representative

Allianz Services; Thiruvananthapuram; On-site; INR 220,000 - 360,000; Full time

Job summary

Allianz Services India is hiring for Associate/Senior Associate Customer Service in Trivandrum. The role focuses on delivering excellent support via inbound calls and web-chat for motor and home insurance products. You will assist customers, provide quotations, and guide policy purchases using internal systems.

Strong communication and system literacy are essential. Training will cover product knowledge and process updates, with a focus on customer-centric service delivery and meeting

Qualifications

• Good working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to learn and use internal customer service and insurance systems effectively.
• Ability to communicate clearly and professionally with customers.

Responsibilities

• Handle inbound customer calls and web-chat interactions professionally and efficiently.
• Assist prospective customers by providing product information, quotations, and support for motor and home insurance products.
• Support sales activities by guiding customers through the policy purchase process using internal systems and underwriting guidelines.
• Identify customer needs and provide appropriate solutions while maintaining service quality standards.
• Deliver a positive and professional customer experience across all touchpoints.
• Resolve customer queries efficiently while adhering to company policies and procedures.
• Escalate complex issues to appropriate teams when necessary.
• Meet established service, quality, and productivity targets.
• Work collaboratively with team members to achieve departmental goals.
• Participate in training programs and continuously update product and process knowledge.
• Support a culture of continuous improvement and customer-centric service delivery.

Skills

Communication

Word

Excel

Outlook

Education

GCSE Level or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

130 years of trust. One team shaping what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,500+ people. Twelve countries. Four continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.

Designation: Associate/Senior Associate Customer Service

Experience: 0 - 6 years

Location: Trivandrum

Skill Required: Excellent communication skill, Word, Excel and Outlook

Education: GCSE Level or equivalent

The Associate Customer Service representative is responsible for delivering exceptional customer support through inbound calls and web-chat channels. The role involves assisting new and existing customers with insurance products, handling policy-related queries, supporting sales activities, and providing efficient after-sales service while ensuring a positive customer experience.

Key Responsibilities

• Handle inbound customer calls and web-chat interactions professionally and efficiently.
• Assist prospective customers by providing product information, quotations, and support for motor and home insurance products.
• Support sales activities by guiding customers through the policy purchase process using internal systems and underwriting guidelines.
• Identify customer needs and provide appropriate solutions while maintaining service quality standards.
• Deliver a positive and professional customer experience across all touchpoints.
• Resolve customer queries efficiently while adhering to company policies and procedures.
• Escalate complex issues to appropriate teams when necessary.
• Meet established service, quality, and productivity targets.
• Work collaboratively with team members to achieve departmental goals.
• Participate in training programs and continuously update product and process knowledge.
• Support a culture of continuous improvement and customer-centric service delivery.

Required Skills & Competencies

• Good working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to learn and use internal customer service and insurance systems effectively.
• Ability to communicate clearly and professionally with customers.
• Self-motivated and proactive approach to work.
• Good organizational and time-management skills.
• Ability to work in a fast-paced and target-driven environment.

Disclaimer: At Allianz Services, we believe in fostering an inclusive workplace and in giving fair and equitable opportunities to all our employees, so everyone can succeed. We, the Allianz Services India community, welcome applications from all regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.