Customer Service Representative

Avnet; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Avnet is seeking a customer support professional to respond to inquiries, expedite critical orders, and resolve issues. You will research dispositions and orders, while supporting the sales team and external customers. Strong communication and multi-tasking in a fast-paced setting are essential.

Typical responsibilities include quote preparation, order tracking, invoicing, returns, and maintaining records. Fluency in multiple languages may be required by some assignments.

Qualifications

• Must have computer, email and phone skills to handle inquiries.
• Strong communication and problem-solving abilities are required.
• Fluency in more than one language may be needed.

Responsibilities

• Responds to customer inquiries and expedites critical orders.
• Researches and resolves issues, communicates dispositions, and researches orders.
• May assist with quote preparation, order tracking, invoicing and returns.
• Maintain and update records, support sales team and external customers.
• Perform other duties as assigned.

Skills

Computer skills

Email

Phone

Communication

Problem solving

Education

High School Diploma or equivalent

Job description

Job Summary:

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities:

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications:

• Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
• Completes complex assignments requiring significant judgment, initiative and problem solving skills.
• Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
• Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts.
• Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.

Work Experience:

• Typically requires a minimum of five years of related experience.

Education and Certification(s):

• High School Diploma or equivalent

Distinguishing Characteristics:

• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.
• May require fluency in more than one language.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.