Customer Service Representative

Brainbox Corporate Solutions LLP; Phagwara; On-site; INR 279,000 - 446,000; Full time

Job summary

Brainbox Corporate Solutions LLP in Phagwara, Punjab, is hiring a Customer Service Representative for an international BPO process. The role involves handling calls, chats, and emails to resolve customer queries and provide accurate information.

The position is full-time, on-site in Phagwara, with night shifts and opportunities for freshers or experienced candidates.

Qualifications

• Bachelor's degree such as B.Com, BCA, B.Sc, BBA, B.Tech, or equivalent.
• Freshers and experienced candidates are welcome to apply.
• Strong English verbal and written communication skills.
• Good listening and problem-solving abilities.
• Basic computer knowledge.
• Ability to communicate professionally with customers.
• Ability to work effectively in a team environment.
• Willingness to work mandatory night shifts.
• Ability to work on-site in Phagwara, Punjab.

Responsibilities

• Handle customer interactions through calls, chats, and emails.
• Provide accurate information and resolve customer queries professionally.
• Deliver a high-quality customer service experience.
• Maintain a customer-focused approach and manage multiple tasks.
• Meet performance targets.

Skills

English proficiency

Communication skills

Problem solving

Teamwork

Night shift readiness

On-site work

Education

Bachelor's degree (B.Com, BCA, B.Sc, BBA, B.Tech, or equivalent)

Tools

Basic computer knowledge

Job description

Company Description

Brainbox Corporate Solutions LLP is a BPO and business solutions company based in Phagwara, Punjab, India. The company provides business process outsourcing and support services, with a focus on delivering efficient and reliable solutions for its clients.

Role Description

This is a full-time, permanent, on-site Customer Service Representative role based in Phagwara, Punjab, working on an International BPO process.

The Customer Service Representative will handle customer interactions through calls, chats, and emails, provide accurate information, and resolve customer queries professionally. The role involves delivering a high-quality customer service experience, maintaining a customer-focused approach, managing multiple tasks efficiently, and meeting performance targets.

Qualifications

• Bachelor's degree such as B.Com, BCA, B.Sc, BBA, B.Tech, or equivalent
• Freshers and experienced candidates are welcome to apply
• Strong English verbal and written communication skills
• Good listening and problem-solving abilities
• Basic computer knowledge
• Ability to communicate professionally with customers
• Ability to work effectively in a team environment
• Willingness to work mandatory night shifts
• Ability to work on-site in Phagwara, Punjab

Job Details

Job Type: Full-time | Permanent

Location: Phagwara, Punjab

Work Mode: On-site

Shift: Night Shift - International Process

Salary: Salary: ₹25,000 - ₹40,000/month (based on experience and qualifications)

Experience: Freshers & Experienced