Customer Service Representative

Manpowergroup Services India; Mumbai; On-site; INR 400,000 - 650,000; Full time

Job summary

Manpowergroup Services India in Mumbai is seeking a Voice-Heavy blended support associate to resolve customer and employee queries through calls, chats, and emails, with a strong emphasis on live voice interactions. You will coordinate with cross-functional teams to ensure timely resolution.

The role requires excellent verbal and written English, a customer-first mindset, and strong multitasking skills. Prior experience in voice or blended support is advantageous, with a focus on accurate

Qualifications

• Excellent verbal and written communication skills in English (strong speaking ability is mandatory).
• Good interpersonal skills with a customer-first mindset.
• Detail-oriented with strong organizational and multitasking skills.
• Analytical and logical problem-solving skills.
• Prior experience in customer or employee support (voice or blended) is an advantage.

Responsibilities

• Handle majority voice interactions (calls) along with supporting chat and email channels as needed.
• Log and document incidents accurately; ensure timely follow-up, tracking, escalation, and closure.
• Collaborate with cross-functional support teams to resolve requests efficiently.
• Maintain a customer-centric approach focusing on live communication (primarily calls).

Skills

Voice support

Blended channels

Communication skills

Customer focus

Documentation

Job description

Job Description Voice-Heavy Blended Process (Calls + Chats + Emails)

Important Note:
This role is a Voice-Heavy Blended Support Process. While you will handle chats and emails as well, the majority of the work involves phone-based (inbound/outbound) customer and employee interactions.

Role Overview

Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries through a combination of calls, chats, and emails, with a strong emphasis on voice support. Coordinate with support teams to ensure timely and effective issue resolution.

Key Responsibilities

• Handle majority voice interactions (calls) along with supporting chat and email channels as needed.
• Log and document incidents accurately; ensure timely follow-up, tracking, escalation, and closure.
• Collaborate with cross-functional support teams to resolve requests efficiently.
• Maintain a customer-centric approach focusing on live communication (primarily calls).

Qualifications

• Excellent verbal and written communication skills in English (strong speaking ability is mandatory).
• Good interpersonal skills with a customer-first mindset.
• Detail-oriented with strong organizational and multitasking skills.
• Analytical and logical problem-solving skills.
• Prior experience in customer or employee support (voice or blended) is an advantage.