Customer Service Representative

Danfoss; Maharashtra; On-site; INR 360,000 - 600,000; Full time

Benefits offered by this job

13th salary

annual bonus

paid vacation

pension plans

personal insurance

Job summary

Danfoss in India is seeking a Customer Care professional to own end-to-end order processing for US and EMEA customers, ensuring accuracy, timeliness and a seamless experience across teams.

You will collaborate closely with internal functions to resolve issues, maintain data quality in ERP systems, and drive service levels in a dynamic, global environment. This role offers growth through mentoring and global opportunities.

Qualifications

• 2–4 years of experience in Support functions or order management.
• Working knowledge of SAP / Salesforce and MS Office.
• Strong communication skills and attention to detail.

Responsibilities

• Take end-to-end ownership of assigned orders/transactions from receipt to closure, ensuring accuracy, timeliness, and compliance with defined processes.
• Ensure adherence to service level expectations and maintain performance within agreed operational benchmarks.
• Ensure completeness and correctness of customer data and order inputs in ERP systems and relevant tools.
• Ensure a customer-centric approach by delivering timely and accurate order processing, contributing to a seamless customer experience.
• Proactively identify and resolve potential issues impacting order fulfilment and customer satisfaction.
• Demonstrate openness to feedback and align with organisational expectations and process standards.
• Actively work on feedback received and continuously improve performance and professional conduct.
• Adhere to organisational policies, including attendance, working hours, and communication protocols.
• Ensure compliance with defined processes, systems, and guidelines as communicated by the organisation.
• Identify process improvement opportunities and contribute to enhancing operational efficiency and reducing errors.
• Maintain up-to-date process knowledge and ensure adherence to standard operating procedures (SOPs).

Skills

SAP

Salesforce

MS Office

Communication skills

Attention to detail

Education

Bachelor's degree

Job description

The Impact You'll Make

Join our Customer Care team and play a key role in delivering a seamless customer experience for US and EMEA regions. You will manage customer orders end‑to‑end, ensure accuracy, and collaborate closely with internal teams, driving results the Danfoss way.

What You’ll Be Doing

• Take end-to-end ownership of assigned orders/transactions from receipt to closure, ensuring accuracy, timeliness, and compliance with defined processes.
• Ensure adherence to service level expectations and maintain performance within agreed operational benchmarks.
• Ensure completeness and correctness of customer data and order inputs in ERP systems and relevant tools.
• Ensure a customer‑centric approach by delivering timely and accurate order processing, contributing to a seamless customer experience.
• Proactively identify and resolve potential issues impacting order fulfilment and customer satisfaction.
• Demonstrate openness to feedback and align with organisational expectations and process standards.
• Actively work on feedback received and continuously improve performance and professional conduct.
• Adhere to organisational policies, including attendance, working hours, and communication protocols.
• Ensure compliance with defined processes, systems, and guidelines as communicated by the organisation.
• Identify process improvement opportunities and contribute to enhancing operational efficiency and reducing errors.
• Maintain up-to-date process knowledge and ensure adherence to standard operating procedures (SOPs).

What We're Looking For

• Graduate with 2–4 years of experience in Support functions or order management. Working knowledge of SAP / Salesforce and MS Office. Strong communication skills and attention to detail. Flexibility to work in US shifts and handle change confidently. Positive mindset with a willingness to learn and grow.

What You’ll Get From Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well‑being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.