Customer Service Representative

Accenture; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Accenture Bengaluru is seeking a Customer Service Representative to provide functional, technical or administrative support to resolve customer problems and queries, with a focus on SAP CRM Sales. The role requires coordinating with multiple departments to ensure timely resolution and maintaining clear communication channels.

The candidate should have a minimum of 5 years of experience in SAP CRM Sales and 15 years of full-time education, and will be based at our Bengaluru office.

Qualifications

• Must have SAP CRM Sales proficiency.
• 5+ years of experience in customer service roles.

Responsibilities

• Act as SME; collaborate with multiple teams to resolve complex customer issues.
• Provide solutions and guidance to internal teams and customers to ensure timely resolutions.
• Engage with customers to address concerns and inquiries, documenting interactions and follow-ups.

Skills

SAP CRM Sales

Education

15 years full time education

Job description

Project Role :

Customer Service Representative

Project Role Description :

Provide functional, technical or administrative support to resolve customer problems and queries.

Must have skills :

SAP CRM Sales

Good to have skills :

NA

Minimum 5 year(s) of experience is required

Educational Qualification :

15 years full time education

Summary

As a Customer Service Representative, a typical day involves engaging with customers to address their concerns and inquiries effectively. The role includes coordinating with various departments to ensure timely resolution of issues and maintaining clear communication channels. This position requires managing multiple tasks simultaneously while prioritizing customer satisfaction and supporting the overall service process. The role also involves documenting interactions and following up on pending matters to ensure complete resolution, contributing to a seamless customer experience.

Roles Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate effective communication between customers and internal teams to ensure clarity and prompt action.
• Monitor team performance and provide guidance to enhance service delivery and customer satisfaction.
• Assist junior team members by offering support and sharing knowledge to foster professional growth.

Professional Technical Skills

• Must To Have Skills: Proficiency in SAP CRM Sales.
• Strong understanding of customer relationship management principles and practices.
• Experience in handling customer queries and providing functional or technical support.
• Ability to analyze customer issues and coordinate with relevant teams for resolution.
• Excellent communication and interpersonal skills to manage diverse customer interactions.
• Familiarity with administrative processes related to customer service operations.
• The candidate should have minimum 5 years of experience in SAP CRM Sales.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

Qualification

15 years full time education