Customer service representative

Avnet LLC; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Avnet LLC in Bengaluru, India, is seeking a Customer Support Associate to respond to inquiries, expedite critical orders, and resolve issues across the order lifecycle.

You will assist with quotes, order tracking, invoicing, returns and discrepancy resolution while maintaining strong customer relations and accurate records. The role requires multi-tasking in a fast-paced environment and may involve cross-functional collaboration.

Qualifications

• Must have computer, email, phone, communication and problem solving skills.
• Ability to multitask in a fast-paced environment.
• May require fluency in more than one language.

Responsibilities

• Support sales and customers with quotes, order tracking, invoicing, returns and discrepancies.
• Identify process improvements and KPIs; collaborate across teams.
• Maintain accurate electronic/hard-copy records.
• Resolve customer claims fairly and per consumer laws.
• Perform other duties as assigned.

Education

High School Diploma or equivalent

Job description

Job Summary

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities

May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation). May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned.

Job Level Specifications

Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job. Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions. Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work. Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally. Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Work Experience

Typically requires a minimum of two years of related experience.

Education and Certification(s)

High School Diploma or equivalent

Distinguishing Characteristics

Must have computer, email, phone, communication and problem solving skills. Must be able to multi-task and work in a fast paced environment. May require fluency in more than one language.

As a leading global technology distributor and solutions provider, Avnet has served customers’ evolving needs for more than a century. Through regional and specialized businesses around the world, we support customers and suppliers at every stage of the product lifecycle. We help companies adapt to change and accelerate the design and supply stages of product development. With a unique viewpoint from the center of the technology value chain, Avnet is a trusted partner that solves complex design and supply chain issues so customers can realize revenue faster.

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