Customer Service Represent.

508 MICHELIN INDIA PRIVATE LTD - 508; Pune District; On-site; INR 300,000 - 450,000; Full time

Job summary

508 MICHELIN INDIA PRIVATE LTD - 508 is seeking a Customer Service Represent. to manage customer orders, monitor delivery execution, and handle requests to ensure high service levels.

The role involves liaising with partners, assisting with sales opportunities, and applying standard procedures to continuously improve customer satisfaction. The position focuses on delivering reliable order processing, proactive communication, and effective issue resolution in collaboration with multiple

Qualifications

• Experience in order processing and handling customer requests.
• Strong communication and listening skills.
• Ability to coordinate with internal teams and external partners.

Responsibilities

• Manage customer orders and delivery commitments to meet service levels.
• Monitor execution and liaise with partners to ensure on-time delivery.
• Handle customer requests and claims, provide resolution, and close the loop with the customer.
• Assist in sales activities by identifying up-sell or cross-sell opportunities.
• Apply standards and contribute to continuous improvement of work methods.

Job description

Customer Service Represent.

Mission: Is in charge of managing orders, monitoring execution and treating customers’ requests to meet service commitment and improve customer satisfaction

KEY EXPECTED ACHIEVEMENTS

Manage Order &delivery

• Captures, records and commits customer orders according to customer needs, agreement and defined service level
• Proposes product alternatives in case of phase-out or shortage
• If relevant, optimizes, plans and coordinates the delivery with customers and partners

Monitor Execution

• Handles customer orders portfolio and monitors execution
• Liaise with the relevant partners to ensure on-time deliveries and service commitment
• Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
• Informs and follows up with customers

Manage Request

• Captures customer’s requests &claims
• Analyses and provides issue resolution or appropriate answer
• Contacts, follows up and closes the loop with customer
• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
• Shares recurring problems with the relevant internal partner(s) in order to find solutions

Support sales

• Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management

Apply and improve work methods

• Applies standards and procedures (including internal control rules & embargo …).
• Contributes to continuous improvement to enhance work methods and customer satisfaction

Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia. In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward...

Visit our website to discover more about us www.michelin.com