Support Engineer

508 MICHELIN INDIA PRIVATE LTD - 508; Pune District; Vor Ort; INR 600.000 - 1.000.000; Vollzeit

Zusammenfassung

Michelin is seeking a Support Engineer in Pune, India, to provide production support and robust incident management. The role emphasizes Linux and Windows administration, ITIL-aligned processes, and close collaboration with infrastructure teams to maintain service quality.

The engineer will monitor systems, handle service requests, participate in changes, and contribute to continuous improvement through documented learnings and preventive actions.

Qualifikationen

• Experience in production support and incident management.
• Proficiency in Linux administration and Windows OS.
• Familiarity with ITIL processes.

Aufgaben

• Incident Management: classify urgency, analyze causes, provide solutions and update users.
• Service Request handling: process or forward requests and provide status updates until closure.
• Change Management: participate in change processes and coordinate with stakeholders.
• Monitoring/Observability: use system alerts to detect and communicate potential impacts.

Kenntnisse

Production Support

Linux Administration

Windows OS

ITIL

Jobbeschreibung

Support Engineer

Key Required Skills: Production Support, Linux Administration, Windows OS & ITIL

Key Expected Achievements

Incident Management: Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users. Service Request handling: Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure. Change Management: Participation in the change management process Problem Management: Participation in the analysis of root causes of incidents Monitoring/Observability: Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled. Continuous Improvement: Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team. Knowledge Management: Lessons learned from activities are ensured to be documented and shared. Service Level Management: the performance management system is understood and alerts on cases of issues are set.

Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia. In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward... Visit our website to discover more about us www.michelin.com