Customer Service Quality Analyst Support

Rozgoo; Bengaluru; On-site; INR 276,000 - 460,000; Full time

Job summary

Rozgoo in Bengaluru is seeking a Customer Service Quality Analyst to monitor and improve service quality across multiple channels. You will audit customer interactions across voice, chat, ticketing and email to ensure they meet defined quality parameters.

You will identify issues by analyzing audit findings and patterns that affect customer satisfaction and agent performance, and collaborate with teams to implement corrective actions.

Responsibilities

• Audit customer interactions across voice, chat, ticketing, and email to assess quality against defined parameters.
• Analyze audit findings to identify errors and patterns affecting customer satisfaction and agent performance.

Job description

Customer Service Quality Analyst

Location: Bangalore

Salary: Up to 4.6 LPA

Experience: Minimum 2 to 3 years in a Quality Analyst role within a customer service environment

Key Responsibilities

• Audit Customer Interactions: Conduct thorough audits of customer interactions across voice, chat, ticketing, and email channels to assess quality against defined parameters.
• Identify Issues: Analyze audit findings to identify critical errors and patterns that impact customer satisfaction and agent perfor…