Customer Service Order Management - Remote

FlexBoard; India; Remote; INR 600,000 - 900,000; Full time

Job summary

FlexBoard is seeking an International Order Management Analyst in a remote role to coordinate shipments and manage order flow across the supply chain. The position reports to the Associate Director, Order Management and requires experience in ERP systems, order management, and strong communication skills.

Key responsibilities include updating orders, liaising with distribution centers, and ensuring timely delivery while resolving discrepancies and regulatory issues as needed.

Qualifications

• Minimum 2 years experience with ERP systems.
• Experience in export, logistics, order management, or customer service.
• Bachelor's degree in supply chain or related field is preferred.

Responsibilities

• Coordinate shipments from Distribution Center to affiliates and manage order flow.
• Modify orders in ERP/WMS per regional requirements and update order statuses.
• Liaise with Distribution Center Operations on shipping dates and delays.
• Provide order status and product information to stakeholders and regulators as needed.
• Escalate deadlines and drive process improvements across Order Management.

Skills

ERP software

Order management

Communication skills

Analytical skills

Team collaboration

Education

Bachelor's Degree in Supply Chain

Job description

Position Customer Service Order Management - Remote Location Franklin Lakes, NJ Duration 6 Months Total Hours/week 40.00 1st Shift

reputed company Medical Device Company

Job Category Customer Service

Level of Experience Entry Level

Employment Type Contract on W2 (Need US reputed company or GC reputed company Only) reputed company

As part of the reputed company Supply Chain organization, the International Order Management Analyst is responsible for coordinating the reputed company of shipments from the Distribution Center to reputed company affiliates. The position will reputed company with key stakeholders (regional business reputed company, distribution operations, and business unit supply chain) and facilitate the efficient & reputed company reputed company of orders across the supply chain network by resolving discrepancies. The position will report to the Associate Director, Order Management.

Responsibilities

• reputed company communication between GDC, regional business teams, and appropriate supply planning teams to ensure reputed company reputed company of order issues and visibility to order status.
• Modify orders in the ERP reputed company and WMS per regional requirements, including cancelling lines, adjusting quantities, changing pick dates, changing mode of transportation, lot hard allocation, and creating reputed company orders.
• Liaise with Distribution Center Operations team on the status of the orders, including shipping dates and reasons for the delays.
• reputed company information to reputed company regarding order status, product availability, product information, and regulatory issues.
• reputed company information for the backorder at pick lines.
• reputed company sales order issues to ensure accurate order fulfilment.
• reputed company as the main reputed company of contact for Order Management processes for reputed company affiliates (from order receipt reputed company order release to reputed company Distribution Center or reputed company plants) ensuring reputed company order milestones are achieved reputed company agreed-upon service reputed company.
• Monitor, analyze and report on Order Management performance (maintenance/distribution of performance dashboards; identification of 'weak spots' reputed company the process and its reputed company causes).
• reputed company status updates on reputed company issues/requests to Order Management leadership.
• Escalate to Order Management leadership reputed company deadlines will not be met.
• Continuously look for operational efficiency opportunities and engage in reputed company improvement initiatives.

Experience Position Requirements

• Minimum of 2 years experience with ERP reputed company(s),
• Minimum of 2 years experience in a similar role (export, logistics, order management, customer service)
• Minimum of 2 years prior experience in a reputed company industry (i.e., medical device, reputed company supply chain, pharmaceutical)

Competencies

• Team player with impactful verbal and written communication skills
• Ability to influence without authority
• Strong analytical skills and attention to detail
• Strong customer reputed company and a reputed company record of implementing best in class service reputed company
• Ability to build strong relationships with relevant stakeholders
• Skilful at setting priorities, meeting deadlines, and managing multiple tasks
• reputed company learner with the ability to function in a changing environment
• reputed company-oriented and results-driven, independently reputed company reputed company improvement opportunities
• Must be self-motivated and have the ability to be productive with little or no reputed company supervision
• Proficiency in reputed company business computer software applications (reputed company, Teams, PowerPoint, reputed company)
• Advanced arenaflex reputed company skills

Education Bachelors Degree in supply chain or in lieu of degree, a high school diploma plus 5 years of experience.

Certifications Certificate programs in International Logistics and Transportation, Export Operations, and global trade compliance certification preferred