Customer Service & Operations Function Leader - Sanctions, Director

RBS; Chennai District; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

RBS in Chennai seeks a seasoned Customer Service & Operations Function Leader to drive sanctions strategy, protect customers and the bank, and optimise capacity across the function. You will lead list management, improve processes, train and coach teams, and build strong relationships with internal and external stakeholders, reporting on risks and performance.

This high-profile role offers exposure to senior stakeholders and a chance to shape end-to-end risk controls in a dynamic banking

Qualifications

• Knowledge of sanctions regulations and related procedures.
• Strong background in people management, including coaching and engagement.
• Experience in Economic Crime or sanctions (2+ years) and familiarity with risk controls.

Responsibilities

• Leading the List Management and Filter Assurance function and shaping its strategy.
• Delivering efficiency and productivity through effective leadership and process improvements.
• Managing relationships with internal and external stakeholders and communicating changes in processes.
• Defining and overseeing KPIs, taking remedial actions to maintain strong performance.
• Providing MI and incident reports with action plans to address identified risk areas.

Skills

Sanctions expertise

People leadership

Risk & compliance

Stakeholder management

Supply chain awareness

Job description

Join us as a Customer Service & Operations Function Leader in Sanctions

• With your expertise in sanctions, you’ll be leading your function to protect our customers and the bank
• We’ll look to you to deliver successful customer and business outcomes by optimising capacity, managing risk and developing an environment of continuous improvement
• This is a high-profile role that offers you significant exposure to key stakeholders across the bank

What you’ll do

With a focus on sanctions related matters, you’ll be driving the List Management and Filter Assurance function’s strategy and creating a culture of continuous improvement. You’ll deliver efficiency and productivity through great people leadership, coaching and engagement, and by developing skills and knowledge across your function. We’ll also look to you to manage and maintain effective relationships with internal and external stakeholders, keeping them informed of any changes within processes.

Key aspects of your role will also include:

• Optimising the use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors
• Executing a plan for effective training and accreditation
• Leading the definition of and overseeing key performance indicators, taking remedial actions to make sure the function maintains strong matrices
• Providing and submitting MI and incident reports along with action plans to address identified risk areas
• Enhancing your function’s risk culture, with a focus on proactive end-to-end risk management, leading to an improved control environment

The skills you’ll need

This role would be suited to someone with knowledge of sanctions and related regulations and procedures. Crucially, you’ll also need to have a strong background in people management, with an understanding of people processes and policies to lead a successful function.

We’ll also expect:

• An awareness of financial and supply chain services with previous supply chain management experience in a leadership role
• A thorough understanding of banking products, processes and systems
• Knowledge of risk, compliance and legal issues in different jurisdictions
• An understanding of the industry and our customers
• Minimum of 2 years’ experience in Economic Crime, ideally with a focus on Sanctions

Hours

45

Job Posting Closing Date:

17/09/2026