Customer Service & Operations Function Leader - Sanctions, Director

NatWest Group; Chennai District; On-site; INR 1,100,000 - 1,700,000; Full time

Job summary

NatWest Group in Chennai, India, seeks a Customer Service & Operations Function Leader in Sanctions to drive strategy for the List Management and Filter Assurance function and to foster a culture of continuous improvement across teams.

You will optimize resources, manage risk, and deliver MI as well as incident reports, coordinating with internal and external stakeholders to ensure processes are compliant and efficient across jurisdictions.

Qualifications

• Knowledge of sanctions and related regulations and procedures.
• Strong background in people management, with understanding of people processes and policies.

Responsibilities

• Drive the List Management and Filter Assurance function’s strategy and foster a culture of continuous improvement.
• Lead great people leadership, coaching and engagement to deliver efficiency and productivity.
• Manage and maintain relationships with internal and external stakeholders; inform them of changes within processes.
• Optimise resource use, reduce costs and increase productivity while reducing operational losses and errors.
• Lead training and accreditation plans; define and oversee KPIs and take remedial actions to maintain strong metrics.
• Provide MI and incident reports with action plans to address identified risk areas; enhance risk culture and end-to-end risk management.

Skills

Sanctions knowledge

People management

Risk management

Stakeholder engagement

Process optimization

Training & accreditation

Job description

Join us as a Customer Service & Operations Function Leader in Sanctions

• With your expertise in sanctions, you’ll be leading your function to protect our customers and the bank
• We’ll look to you to deliver successful customer and business outcomes by optimising capacity, managing risk and developing an environment of continuous improvement
• This is a high-profile role that offers you significant exposure to key stakeholders across the bank

What you'll do

With a focus on sanctions related matters, you’ll be driving the List Management and Filter Assurancefunction’s strategy and creating a culture of continuous improvement. You’ll deliver efficiency and productivity through great people leadership, coaching and engagement, and by developing skills and knowledge across your function. We’ll also look to you to manage and maintain effective relationships with internal and external stakeholders, keeping them informed of any changes within processes.

Key aspects of your role will also include:

• Optimising the use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors
• Executing a plan for effective training and accreditation
• Leading the definition of and overseeing key performance indicators, taking remedial actions to make sure the function maintains strong matrices
• Providing and submitting MI and incident reports along with action plans to address identified risk areas
• Enhancing your function’s risk culture, with a focus on proactive end-to-end risk management, leading to an improved control environment

The skills you'll need

This role would be suited to someone with knowledge of sanctions and related regulations and procedures. Crucially, you’ll also need to have a strong background in people management, with an understanding of people processes and policies to lead a successful function.

We’ll also expect:

• An awareness of financial and supply chain services with previous supply chain management experience in a leadership role
• A thorough understanding of banking products, processes and systems
• Knowledge of risk, compliance and legal issues in different jurisdictions
• An understanding of the industry and our customers
• Minimum of 2 years' experience in Economic Crime, ideally with a focus on Sanctions