Customer Service & Operations Delivery Manager

NatWest Group; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

NatWest Group in Chennai seeks a Customer Service & Operations Delivery Manager to lead key projects, translate requirements into designs, and support strategic platform deployments. This associate-level role focuses on stakeholder management and delivering compliant, effective business solutions.

You'll collaborate across the bank, drive system improvements, and provide governance across processes, products and data, ensuring delivery aligns with customer and business needs.

Qualifications

• Experience leading supply chain/operations in a large organisation.
• Ability to translate business requirements into functional designs.
• Knowledge of governance, risk and controls in technology and operations.

Responsibilities

• Support technology partners to drive system improvements and resolve defects/incidents.
• Produce policy-related reports and MI to meet assurance objectives.
• Provide knowledge to enable design of architecture, processes, tech and data solutions.
• Act as internal consultant to enable standards, processes and controls.

Skills

Supply chain leadership

Project management

Regulatory compliance

Business process design

Job description

Join us as a Customer Service & Operations Delivery Manager

• Take on a new role, where you’ll be overseeing key projects and working closely with others to deliver strategic platform deployments
• You’ll help to translate business requirements into functional designs, and you’ll write business requirements or business cases to create appropriate documentation
• This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to expand and develop your network
• We're offering this role at associate level

What you'll do

As a Customer Service & Operations Delivery Manager, you’ll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After analysing how changes to the operating model will impact procedures, you’ll be making recommendations, providing business system support and managing communication with the business.

You’ll be collaborating with colleagues across the bank, making sure that delivery is in-line with operational requirements and is aligned to our customer and business needs.

Your Responsibilities Will Include

• Supporting technology partners to drive system improvements and the resolution of defects and incidents
• Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met
• Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions
• Acting as an internal consultant to enable and inform effective standards, processes and controls

The skills you'll need

We’re looking for someone with supply chain management experience in a leadership role, alongside strong knowledge of best in class practices and processes and emerging supply chain thinking. We’ll also expect you to have strong knowledge of and appropriate qualifications in project management methodologies.

Additionally, You’ll Have

• Good knowledge of operations, process management and products
• The ability to develop business and technical architectures
• A background in technology governance
• An understanding of internal and external regulatory frameworks