Customer Service Officer

Magnum Icc Sweden Supply Ab; India; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Market pay

Flexible work arrangements

Health & wellbeing

Time off

Learning & development

Job summary

Magnum Icc Sweden Supply Ab in India is seeking a Customer Service Officer to drive sales and distribution for our products in the assigned territory, focusing on General Trade and RS system execution. The role requires 2+ years in channel sales, strong ROI calculations, and distributor handling, with emphasis on achieving targets and providing excellent customer service in English and the local language.

You will coordinate promotions within budget, monitor competition, and report results to

Qualifications

• Minimum 2 years in General Trade and Channel Sales.
• Experience in ROI calculations and distributor handling.
• Good English and local language communication.

Responsibilities

• Drive sales and distribution for company products in the allocated territory.
• Achieve sales targets through personal selling and RS system.
• Monitor competitive activities and provide feedback to the branch.
• Organize promotions within budget in consultation with superiors.

Skills

Distributor management

Sales target achievement

Negotiation skills

Education

Graduation

Job description

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world's biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We're curious and ready for what's next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Job Title: Customer Service Officer

Scope: Distributor Management, Sales Target Achievement, Negotiation skills

Location: Srikakulum

Terms: Full Time

The role

What you'll be responsible for

• The Customer Service Officer would be required to drive sales and distribution for the company products and manage his allocated territory and the customer.
• Minimum 2 years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
• Achieve sales targets through personal selling (visiting market) and driving RS system.
• Analyse how to improve the competitive position in the market through improved customer service.
• Negotiate with his RS and develop his people on managing customers to obtain more business.
• Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
• Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
• Within budget limits for brand activities organize promotion activities in consultation with the superiors.

We're looking for someone who

• Required a Minimum Fulltime Graduation
• Minimum 2 to 4 years of Experience in Channel Sales.
• Excellent in ROI Calculations C RS Distribution Management
• Should be well-versed with RS appointment C Sales Planning
• Conducting promotional activities C execution
• Decent Communication in English and Local language is desired

What you'll get

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Specific benefits vary by location1

Why join us?

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution. Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.