Customer Service officer

Magnum Ice Cream Co.; Chennai; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Market-competitive pay

Flexible work model

Health and wellbeing support

Paid time off

Learning and development opportunities

Location-based benefits

Job summary

Magnum Ice Cream Co. in Bangalore is seeking a Customer Service Officer with 3+ years in General Trade and Channel Sales to drive distributor relationships, achieve sales targets and negotiate strategies for growth. You will analyze market opportunities and support RS teams while aligning with brand plans.

A strong focus on service quality, ROI awareness, and local language communication will help you excel in this role within a dynamic ice cream distribution network.

Qualifications

• Minimum 3+ years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
• Achieve sales targets through personal selling (visiting market) and driving RS system.
• Analyze how to improve the competitive position in the market through improved customer service.
• Negotiate with his RS and develop his people on managing customers to obtain more business.
• Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
• Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
• Within budget limits for brand activities organize promotion activities in consultation with the superiors.

Responsibilities

• Achieve sales targets through personal selling (visiting market) and driving RS system.
• Negotiate with RS for better terms and develop the RS team's capabilities.
• Monitor competitive activities and report to branch with recommended counter actions.
• Evaluate RS performance and address infrastructure gaps to drive growth.
• Plan and execute brand promotions within allocated budgets.

Skills

Distributor management

Sales targets

Negotiation skills

Education

Graduation (Full-time)

Channel sales experience 4–6 years

Job description

Life tastes better with ice cream. With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Job Title: Customer Service Officer

Scope: Distributor Management, Sales Target Achievement, Negotiation skills

• Location: Bangalore
• Terms: Full Time

What You’ll Be Responsible For

• Minimum 3+ years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
• Achieve sales targets through personal selling (visiting market) and driving RS system.
• Analyze how to improve the competitive position in the market through improved customer service.
• Negotiate with his RS and develop his people on managing customers to obtain more business.
• Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
• Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
• Within budget limits for brand activities organize promotion activities in consultation with the superiors.

We're Looking For Someone Who

• Required a Minimum Fulltime Graduation
• Minimum 4 to 6 years of Experience in Channel Sales.
• Excellent in ROI Calculations C RS Distribution Management
• should be well-versed with RS appointment C Sales Planning
• Conducting promotional activities C execution
• Decent Communication in English and Local language is desired

What You’ll Get

• Market‑competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Specific benefits vary by location 1

Why join us?

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution. Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional Information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.