Customer Service Manager_R_WBG OPERATIONS (OPS)_0469_0652_1086220

Kotak; India; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

Kotak is seeking a seasoned Trade Finance Operations leader to oversee end-to-end processing of trade transactions, ensuring compliance with UCP 600, URDG, FEMA and RBI, and driving service quality. You will coordinate with Relationship Managers, branches, and risk teams while guiding process improvements.

Ideal candidates have 8–12 years in banking operations with at least 5 years in Trade Finance, strong leadership, and expertise in SWIFT and core banking systems, plus a focus on risk and

Qualifikationen

• Graduate/PG with banking operations exposure in Trade Finance
• Minimum 8–12 years in banking ops with at least 5 years in Trade Finance
• Strong knowledge of regulatory requirements and SWIFT messaging

Aufgaben

• Manage end-to-end processing of Trade Finance transactions (LCs, bank guarantees, collections)
• Ensure compliance with UCP 600, URDG, FEMA, RBI and internal policies
• Review and authorize transactions within delegated limits; monitor accuracy and TAT
• Coordinate with RM, branches, Compliance, Risk and Business teams
• Drive process improvements and automation; ensure audit closure and business continuity

Kenntnisse

Trade Finance Operations

Team Management

Stakeholder Management

Regulatory Knowledge

SWIFT Messages

Process Improvement

Risk & Compliance

Analytical Skills

Communication

Ausbildung

MBA preferred

Bachelor's in Finance/Commerce

Tools

Core Banking Systems

ERP Knowledge

Jobbeschreibung

Key Responsibilities

Manage end-to-end processing of Trade Finance transactions including:

• Letters of Credit (Import/Export)
• Bank Guarantees
• Documentary Collections
• Bills Discounting
• Export/Import Remittances
• Shipping Guarantees
• Trade Loans

Ensure compliance with:

• UCP 600
• URDG
• FEMA Guidelines
• RBI Regulations
• Internal Bank Policies

Review and authorize trade transactions within delegated authority limits. Monitor transaction accuracy, TAT adherence, and service quality metrics. Handle exceptions, escalations, audit observations, and customer complaints. Coordinate with Relationship Managers, Branches, Compliance, Risk, and Business Teams. Drive process improvements, automation initiatives, and operational efficiency projects. Ensure timely closure of reconciliations and resolution of operational breaks. Support internal and external audits and ensure closure of audit findings. Monitor team productivity, allocate workload, and ensure business continuity planning.

Team Management Lead and manage a team of Trade Finance Operations executives. Conduct performance reviews, coaching, and training programs. Drive employee engagement and succession planning. Ensure adherence to operational controls and risk framework.

Desired Candidate Profile

Graduate/Post Graduate (MBA preferred). 8-12 years of banking operations experience with minimum 5 years in Trade Finance Operations. Strong knowledge of Trade Finance products and regulatory requirements. Experience in handling teams and stakeholder management. Knowledge of SWIFT messages and core banking systems. Strong analytical, problem-solving, and communication skills.

Key Competencies

• Trade Finance Expertise
• Leadership & People Management
• Risk & Compliance Management
• Process Improvement
• Stakeholder Management
• Decision Making
• Customer Focus
• Operational Excellence