Customer Service Manager - Energy Services

Baker Hughes Oilfield Services India Private Limited

Bengaluru

On-site

INR 1,800,000 - 3,000,000

Full time

7 days ago

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Benefits offered by this job

Flexible working patterns

Private medical care

Life insurance

Disability programs

Tailored financial programs

Job summary

Baker Hughes in Bengaluru invites a Services Manager - Customer Service Management to drive financial planning, growth strategy, and customer partnerships across India. You will lead pricing, forecast performance, and coordinate with regional sales to meet service orders targets.

The role requires engineering background, 5+ years in field services, and 3+ years in management, with travel within the region and a strong customer-service mindset.

Qualifications

Bachelor’s degree in engineering from an accredited university.
At least 5 additional years of experience in Field Services.
At least 3 years in a management role.
Willingness to travel within assigned region.
Five years of industry experience in vibration technology.
Strong business acumen and commercial savviness.
Ability to manage in a dynamic, fast-paced environment.
Strong customer service mindset.
Effective team contributor with leadership presence.
Ability to energize teams through inclusiveness and connection.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.

Responsibilities

Financial forecasting and reporting; acts as P&L leader for India region.
Develop and lead the execution of the services growth strategy and pricing.
Collaborate with region sales leaders to ensure sales coverage and opportunities.
Build long-term relationships with key customers in the region.
Coordinate with the Services Director on growth initiatives and new offerings.

Skills

Strong communication skills

Interpersonal skills

Leadership abilities

Customer service mindset

Team building

Business acumen

Travel readiness

Ability to energize teams

Education

Bachelor’s degree in engineering

Tools

Quoting tools

Job description

Services Manager - Customer Service Management Job Description Services Manager - Customer Service Management Join our Baker Hughes Team! Baker Hughes is a global energy technology company serving the oil and gas industry in more than 120 countries. The Commercial and Sales organization drives growth by building strong customer partnerships, marketing hydrocarbons, and offering integrated equipment and service solutions. Focusing on digital transformation and energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value. The BN India Customer Service Manager role demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy. Partner with the best

As a Services Manager, you will be responsible for:

Financial forecasting and reporting and acts as P&L leader of India region
Participate in development and lead the execution of the Benlty Nevada Services growth strategy taking into consideration the services pricing, financials and operational excellence
Work closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for region
Responsible for building strong long-term relationships with specific customers within the region
Interface regularly with the Services Director to review the progress of regional growth initiatives and participate in the development of new service offerings

Fuel your passion

To be successful in this role you will:

Bachelor’s degree in engineering from an accredited university or college
At least 5 additional years of experience in Field Services
At least 3 years of experience in a management role
Willingness and ability to travel within assigned region
Have at least five years experience in the industry and vibration technology
Strong business acumen and commercial savvy
Ability to manage effectively in a dynamic and fast-paced environment
Strong customer service mindset
Effective team contributor and member
Ability to energize teams through inclusiveness and connection with people
Working knowledge of contract terms and conditions
Familiarity with project labor and material quoting tools
Ability to build trust by respecting the ideas and contributions of everyone
Strong oral and written communication skills
Strong interpersonal and leadership skills

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

In this role, we can offer the following flexible working patterns:

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Join us, and you can expect: