Services Specialist - Customer/Call Center Support

Baker Hughes; Pune District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Baker Hughes in Pune, India, is seeking a Services Specialist - Customer/Call Center Support to join the remote monitoring team. You will perform remote machinery and system monitoring using System1 and Cordant, review data, and log issues via the web portal.

This role requires a Bachelor’s in Engineering and at least 6 years in condition monitoring, with ISO vibration analysis certification. You will produce technical reports and collaborate with experts to resolve complex issues.

Qualifications

• Bachelor’s degree in Engineering or related technical field.
• ISO Category II or III Vibration Analysis Certification is required.
• Minimum 6+ years’ experience in Condition Monitoring, preferably in a customer-facing service delivery role.
• Experience with rotating and other machinery in industrial settings.

Responsibilities

• Review remote machinery and system notifications and assess data to validate issues.
• Log and track issues using the web-based case management portal.
• Produce technical exceptions and periodic reports for presentation to the customer.
• Collaborate with Subject Matter Experts to resolve complex issues.
• Execute work according to Baker Hughes guidelines.

Skills

Condition Monitoring

Customer-facing

Vibration Analysis

Data interpretation

Reporting

MS Office

Independent worker

Communication skills

Education

Bachelor's degree in Engineering

Tools

System1

Cordant

ADRE

Job description

Services Specialist - Customer/Call Center Support

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Join our Baker Hughes Bently Nevada Remote Monitoring team!
The Bently Nevada Remote Monitoring & Diagnostic (RM&D) team are located strategically to provide machinery and monitoring system support to our customers worldwide. The RM&D team connect to real-time diagnostic information from customer facilities such as power plants, refineries, petrochemical plants, wind farms and offshore oil & gas production assets.

Partner with the best
The role will be based in Pune, India. As a Services Specialist , you will carry out remote machinery and/or system-related monitoring activities, reviewing the available data (vibration, temperature and process) and Monitoring Systems (System1 & Cordant) to identify potential issues. You will also support by logging and tracking issues using the web-based case management portal and preparing technical reports as per customer requirements.

As a Remote Monitoring & Diagnostic Engineer, you will be responsible for:

• Reviewing remote machinery and system notifications and assessing associated data to validate potential issues.
• Logging and tracking issues using the web-based case management portal.
• Producing technical exceptions and periodic reports for presentation to the customer.
• Collaborating and troubleshooting with Subject Matter Experts to resolve more complex customer machinery and system-related issues.
• Executing work according to Bently Nevada guidelines.

Fuel your passion

To be successful in this role you will:

• Bachelor’s degree in Engineering or a related technical discipline.
• Minimum of 6+ years’ experience in Condition Monitoring, preferably in a customer-facing service delivery role with experience in various plant like oil & gas, power etc.
• ISO Category II or III Vibration Analysis Certification is required.
• Proven experience monitoring a wide range of critical and balance-of-plant machinery, including equipment utilizing fluid film and rolling element bearings.
• Working knowledge of both online and offline condition monitoring systems and associated transducers. Knowledge of ADRE, System 1 or similar condition monitoring system.
• Strong knowledge of rotating and reciprocating machinery, including operating principles, process applications, and failure/malfunction behaviour.
• Ability to work independently with minimal supervision, effectively prioritize tasks, manage workload, and meet deadlines.
• Excellent written and verbal communication skills, with the ability to present technical concepts to both technical and non-technical stakeholders.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).

Work in a way that works for you
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We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us
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Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you
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Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• The safety net of life insurance and disability programs
• Tailored financial programs.
• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Specialist - Customer/Call Center Support