Services Specialist - Customer/Call Center Support

Baker Hughes; India; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Flexible working patterns

Private medical care

Life insurance

Disability programs

Tailored financial programs

Job summary

Baker Hughes is seeking a Remote Monitoring & Diagnostic Engineer to join the Pune-based RM&D team. You will review data from system1 and Cordant, validate issues, and log cases for timely resolution. The role requires strong communication, independence, and ability to work with SME teams in a global setting.

The position emphasizes hands-on monitoring across oil & gas, power and industrial assets with flexible patterns and a focus on delivering high-quality technical reports to customers.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision and prioritize tasks.
• Experience in Condition Monitoring and customer-facing service delivery.

Responsibilities

• Review remote machinery and system notifications and assess data to validate potential issues.
• Log and track issues using the web-based case management portal.
• Produce technical exceptions and periodic reports for customers.

Skills

Communication skills

Independent work

Prioritization

Education

Bachelor's degree in Engineering or related discipline

ISO Category II/III Vibration Analysis Certification

Tools

System1

Cordant

ADRE

Job description

Join our Baker Hughes Bently Nevada Remote Monitoring team!

The Bently Nevada Remote Monitoring & Diagnostic (RM&D) team are located strategically to provide machinery and monitoring system support to our customers worldwide. The RM&D team connect to real-time diagnostic information from customer facilities such as power plants, refineries, petrochemical plants, wind farms and offshore oil & gas production assets.

Partner with the best

The role will be based in Pune, India. As a Services Specialist, you will carry out remote machinery and/or system-related monitoring activities, reviewing the available data (vibration, temperature and process) and Monitoring Systems (System1 & Cordant) to identify potential issues. You will also support by logging and tracking issues using the web-based case management portal and preparing technical reports as per customer requirements.

As a Remote Monitoring & Diagnostic Engineer, you will be responsible for:

• Reviewing remote machinery and system notifications and assessing associated data to validate potential issues.
• Logging and tracking issues using the web-based case management portal.
• Producing technical exceptions and periodic reports for presentation to the customer.
• Collaborating and troubleshooting with Subject Matter Experts to resolve more complex customer machinery and system-related issues.
• Executing work according to Bently Nevada guidelines.

To be successful in this role you will:

• Bachelor's degree in Engineering or a related technical discipline.
• Minimum of 6+ years' experience in Condition Monitoring, preferably in a customer-facing service delivery role with experience in various plant like oil & gas, power etc.
• ISO Category II or III Vibration Analysis Certification is required.
• Proven experience monitoring a wide range of critical and balance-of-plant machinery, including equipment utilizing fluid film and rolling element bearings.
• Working knowledge of both online and offline condition monitoring systems and associated transducers. Knowledge of ADRE, System 1 or similar condition monitoring system.
• Strong knowledge of rotating and reciprocating machinery, including operating principles, process applications, and failure/malfunction behaviour.
• Ability to work independently with minimal supervision, effectively prioritize tasks, manage workload, and meet deadlines.
• Excellent written and verbal communication skills, with the ability to present technical concepts to both technical and non-technical stakeholders.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• The safety net of life insurance and disability programs
• Tailored financial programs.
• Additional elected or voluntary benefits

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

The Baker Hughes internal title for this role is: Services Specialist - Customer/Call Center Support

R168934