Customer Service (Home Loan Department)-Chennai

Green Start Management Consultancy; Chennai; On-site; INR 400,000 - 700,000; Full time

Job summary

Green Start Management Consultancy seeks a customer-oriented Customer Service Manager to handle queries, resolve complaints, and support customers throughout the home loan lifecycle to ensure a positive experience.

The role focuses on loan statements, EMI calculations, and document handling, with emphasis on timely problem resolution and strong communication. Prior experience in housing finance is preferred.

Qualifications

• Qualification: Any graduate.
• Experience: 1–4 years in customer service, preferably in a bank, housing finance company (HFC), NBFC, or financial services organization.
• Good communication and interpersonal skills.
• Basic knowledge of home loans, loan documentation, EMI calculations, and repayment processes is preferred.
• Basic computer knowledge and proficiency in MS Excel.
• Ability to handle customer complaints professionally and work within defined TATs.

Responsibilities

• Handle customer queries related to home loans, EMIs, interest rates, loan statements, and repayment schedules.
• Assist customers with loan account statements, foreclosure letters, NOCs, and other loan-related documents.
• Coordinate with internal departments to resolve customer complaints and service requests within the defined turnaround time (TAT).
• Support customers with loan disbursement updates, repayment issues, and account-related clarifications.
• Follow up on pending customer requests and ensure timely resolution.

Skills

Customer service

Complaint handling

CRM

Home loan servicing

Documentation

MIS reporting

TAT management

Coordination

Education

Any graduate

Tools

MS Excel

Job description

Department: Customer Service / Customer Relationship Management

Job Summary

We are looking for a customer-oriented Customer Service Manager to handle customer queries, resolve complaints, provide support throughout the home loan lifecycle, and ensure a positive customer experience.

Key Responsibilities

• Handle customer queries related to home loans, EMIs, interest rates, loan statements, and repayment schedules.
• Assist customers with loan account statements, foreclosure letters, NOCs, and other loan-related documents.
• Coordinate with internal departments to resolve customer complaints and service requests within the defined turnaround time (TAT).
• Support customers with loan disbursement updates, repayment issues, and account-related clarifications.
• Follow up on pending customer requests and ensure timely resolution.

Eligibility Criteria

• Qualification: Any graduate.
• Experience: 1–4 years in customer service, preferably in a bank, housing finance company (HFC), NBFC, or financial services organization.
• Good communication and interpersonal skills.
• Basic knowledge of home loans, loan documentation, EMI calculations, and repayment processes is preferred.
• Basic computer knowledge and proficiency in MS Excel.
• Ability to handle customer complaints professionally and work within defined TATs.

Preferred Candidate Profile

Candidates with experience in customer service or customer relationship management in housing finance companies, banks, or NBFCs will be preferred.

Key Skills

Customer Query Handling | Complaint Resolution | Home Loan Servicing | CRM | Customer Relationship Management | Documentation | MIS Reporting | TAT Management | Coordination Skills