Customer Service Executive - Two Wheeler Loans - Bhubaneshwar - Samantarapur - CSE*

Tata Capital; Khordha; On-site; INR 200,000 - 280,000; Full time

Job summary

Tata Capital in Odisha invites applications for a role to identify customers for potential business under the guidance of a supervisor/manager. You will collect documents from customers and validate them as per organizational norms, and log cases in the system following SOPs.

You will assist with sanction ratios, meet customer requirements, and cross-sell multiple products under supervision, while supporting vendor empanelment and ensuring compliance with Audit/RBI regulations.

Responsibilities

• Identify the customers for potential Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations

Skills

Customer identification

Document collection

SOP adherence

Disbursement process

Cross-selling

Vendor empanelment

Audit & RBI compliance

Job description

Job Description:

Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business


• Collect the documents from Customers and validate as per the organization norms


• Logging the case in the system as per SOP and follow the process for disbursement.


• Fulfil - the Sanction ratio as per organisation requirement


• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.


• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them


• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.