Customer Service Executive

Muthoot Fincorp Limited; Jagadhari; On-site; INR 250,000 - 400,000; Full time

Job summary

Muthoot Fincorp Limited is hiring for a front-line role in Haryana to engage customers, promote financial products, and ensure efficient branch operations. Freshers or candidates with up to 1 year in lending/financial services are welcome.

The position emphasizes relationship building, digital mindset, and effective process adherence. The role requires Graduate qualification and strong communication in local language and English.

Qualifications

• Graduate degree required.
• Freshers or up to 1 year experience in lending/financial services.
• Strong customer service mindset and relationship-building ability.
• Willingness to promote and upsell products.
• Good communication in local language and English.

Responsibilities

• Ensure quality of business and branch efficiency through proper process adherence.
• Promote products and services; cross-sell and upsell when possible.
• Drive customer acquisition through promotions and referrals.
• Handle day-to-day transactions and valuables with accuracy.
• Maintain daily data and records of transactions.
• Support branch profitability targets through productivity and service quality.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Orientation

Time Management

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

Responsibilities

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.


• Promote and maintain positive relations with all contacts, customers, and potential customers.


• Achieve desired level of productivity to meet and contribute towards branch profitability targets.


• Promotes the products and services; consistently cross-sells and upsells products at every opportunity.


• Conduct promotional activities for marketing and drive referral programs for customer acquisition.


• Responsible to handle day to day transactions and valuables.


• Maintain all data and records related to daily transactions.


• Retain customers by working towards achieving the higher purpose to transform the life of the common man by improving their financial well-being.

Knowledge, Skills & Attributes

• Result Orientation


• Customer Service & Retention Focus


• Digital Mindset


• Relationship Building


• Process Knowledge/Orientation


• Effective Time Management


• Cross Selling / Upselling Skills


• Business Development


• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate


• Experience – Freshers / 1 year experience in lending / financial services