Customer Service Executive

Ugaoo; Pune District; Vor Ort; INR 279.000 - 391.000; Vollzeit

Zusammenfassung

Ugaoo is seeking a Customer Delight Executive to deliver exceptional customer experiences across multiple channels. You will be the voice of Ugaoo, assisting customers, resolving concerns, and ensuring satisfaction at every step of their journey.

Based in Pune/Maharashtra, you will handle inquiries via WhatsApp, Instagram, email, and calls, providing product information, order updates, and post-sales support to strengthen customer loyalty.

Qualifikationen

• Strong communication and interpersonal skills.
• Good multitasking and time management abilities.
• Customer-first mindset with a problem-solving approach.
• Passion for plants and the world of e-commerce is a big plus.

Aufgaben

• Handle pre-order, post-order, and product advice queries via WhatsApp, Instagram, email, and calls.
• Resolve customer complaints with empathy and in line with company policies.
• Coordinate with internal teams to address grievances and special requests.
• Maintain accurate customer records on the company platform.
• Provide product information, order updates, and post-sales support.
• Report and escalate issues when required.

Kenntnisse

Communication skills

Interpersonal skills

Multitasking

Time management

Customer-centric mindset

Problem solving

Passion for plants

E-commerce knowledge

Jobbeschreibung

Ugaoo is India's leading D2C gardening brand with a pan-India presence through its online platform and retail stores across multiple locations. We offer a wide range of live plants, seeds, bulbs, pots, planters, and gardening essentials including soil, fertilizers, and tools — bringing nature closer to every home and community.

www.ugaoo.com

Location

Plot no. 90, Floriculture Park, Ambi, MIDC, Talegaon Dabhade, Maharashtra 410507

( https://maps.app.goo.gl/67S1bvRFm2gND2mN9 )

Role Overview

We are looking for a Customer Delight Executive who is passionate about delivering exceptional customer experiences. You will be the voice of Ugaoo — assisting customers across multiple channels, resolving concerns, and ensuring satisfaction at every step of their journey.

Key Responsibilities

• Handle pre-order, post-order, and product advice queries via WhatsApp, Instagram, email, and calls
• Resolve customer complaints with empathy and in line with company policies
• Coordinate with internal teams to address grievances and special requests
• Maintain accurate customer records on the company platform
• Provide product information, order updates, and post-sales support
• Report and ... when required

Eligibility

• Strong communication and interpersonal skills
• Good multitasking and time management abilities
• Customer-first mindset with a problem-solving approach
• Passion for plants and the world of e-commerce is a big plus.