Customer Service Executive

Ugaoo Agritech Pvt Ltd; Talegaon; On-site; INR 300,000 - 420,000; Full time

Job summary

Ugaoo Agritech Pvt Ltd in Talegaon, Maharashtra, is seeking a Customer Delight Executive to deliver exceptional support across WhatsApp, Instagram, email and phone, guiding customers through pre-order, post-order and product inquiries.

You will resolve complaints with empathy, coordinate with internal teams, maintain records, and provide timely order updates and post-sales assistance, while demonstrating strong communication, multitasking and a customer-first mindset.

Qualifications

• Multitasking, strong communication, adaptability and a customer‑oriented mindset are essential.

Responsibilities

• Handle pre-order, post-order, and product queries via WhatsApp, Instagram, email and calls.
• Resolve customer complaints with empathy and in line with company policies.
• Coordinate with internal teams to address grievances and special requests.
• Maintain accurate customer records on the company platform.
• Provide product information, order updates and post-sales support.
• Report escalation issues to relevant teams when required.

Skills

Multitasking

Communication

Adaptability

Customer oriented

Job description

Ugaoo is India's leading D2C gardening brand with a pan-India presence through its online platform and retail stores across multiple locations. We offer a wide range of live plants, seeds, bulbs, pots, planters, and gardening essentials including soil, fertilizers, and tools - bringing nature closer to every home and community.

We are looking for a Customer Delight Executive who is passionate about delivering exceptional customer experiences. You will be the voice of Ugaoo - assisting customers across multiple channels, resolving concerns, and ensuring satisfaction at every step of their journey.

Key Responsibilities

• Handle pre-order, post-order, and product advice queries via WhatsApp, Instagram, email, and calls
• Resolve customer complaints with empathy and in line with company policies
• Coordinate with internal teams to address grievances and special requests
• Maintain accurate customer records on the company platform
• Provide product information, order updates, and post-sales support
• Report and escalation issues to the relevant teams when required
• Strong communication and interpersonal skills
• Good multitasking and time management abilities
• Customer-first mindset with a problem-solving approach
• Passion for plants and the world of e-commerce is a big plus

Required Skills

• Multitasking skills
• Communication Skills
• Adaptability
• Customer Oriented