Customer Service Executive

PeopleStrong; Podanur; On-site; INR 250,000 - 450,000; Full time

Job summary

PeopleStrong in Tamil Nadu invites a graduate to join our lending/financial services team. The role focuses on ensuring quality customer interactions, promoting products, cross-selling, managing day-to-day transactions, and maintaining accurate records to support branch profitability.

Freshers or candidates with up to 1 year experience will develop skills in business development, communication in local language and English, and relationship building to transform customers' financial well-being.

Qualifications

• Graduate with a readiness to work in lending/financial services.
• Strong communication in local language and English.
• Ability to build relationships with customers and drive referrals.

Responsibilities

• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve productivity targets to support branch profitability.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by helping improve their financial well-being.

Skills

Process knowledge/orientation

Cross selling / upselling

Business development

Communication skills

Education

Graduate

Job description

To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in local language and English

Role Requirements

Educational Qualification – Graduate

Experience – Freshers / 1 year experience in lending / financial services