Customer Service Executive

Hexaware Technologies; Navi Mumbai; On-site; INR 335,134 - 401,425; Full time

Job summary

A leading IT services company located in Navi Mumbai is seeking candidates for a complaint management position. The role requires handling customer complaints through email and voice. Eligible candidates must have a HSC/Graduate degree and 6 months of customer service experience. Excellent English communication skills are essential. The position offers a maximum salary of ₹33,000 in-hand, with a 24/7 rotational shift schedule and 5 working days, with two weekly days off.

Qualifications

• 6 months of complaint management experience in customer service is mandatory.
• Versant score of 5 or 6 for voice assessment is required.
• Candidates must be between ages of 20 to 40 years.

Responsibilities

• Manage complaints via email (80%) and voice (20%).
• Participate in HR, Ops, and client interview rounds.

Skills

Excellent English Communication

Customer Service Experience

Education

HSC/Graduate

Job description

Process: (Complaint Management) (80% Email, 20% Voice)

Eligibility: HSC/Graduate with 6 months CM Experience in Customer Service (Mandatory)

Quality: Versant 5 or 6-Voice Selects Only (Excellent English Communication)

Salary: Maximum 33,000 in-hand

Shift Timing: 24/7 (Any 9 Hrs) Rotational Shift

Working Days: 5 Days Working with any two rotational week offs

Rounds of Interview: HR / Ops / Email Assessment/ Client

Location: MBP, Ghansoli

Documents: Relieving/Experience (Mandatory)

Age: 40 Years

Hexaware location Boundaries:

• Ambernath-Ghatkopar (Central Line)
• Thane-Panvel (Trans Harbour)
• Vashi-Chembur (Harbour Line)

Interested candidate can apply on [e-mail]