Customer Service Executive

Approach Auto Mobility; Nashik District; On-site; INR 122,000 - 146,000; Full time

Benefits offered by this job

On-the-job training

Be part of sustainable transportation

Founding team opportunity

Job summary

Approach Auto Mobility, Nashik-based partner of Yulu, seeks a Customer Service Executive (Yulu Captain) to be the first contact for riders. You will assist with rentals, subscriptions and daily support, ensuring a smooth experience while guiding users through the app.

Work on-site in Nashik six days a week, helping with operations, onboarding and daily hub tasks. Fluency in Hindi and Marathi is required, English is a plus. Freshers are welcome to apply.

Qualifications

• Fluent in Hindi and Marathi (English is a plus)
• Comfortable using smartphones and basic computer applications
• Good communication and people skills
• Friendly, responsible and willing to learn
• Freshers are welcome to apply

Responsibilities

• Help customers with rentals, subscriptions and general questions
• Guide users through the Yulu app and onboarding process
• Resolve basic customer issues and elevate complex cases when needed
• Share customer feedback and suggestions to help improve our services and operations
• Build strong relationships with riders to improve customer satisfaction and retention
• Encourage referrals and help grow the rider community through positive interactions
• Support battery swaps and basic station operations
• Keep the hub clean, organised and welcoming for customers
• Encourage customers to continue using Yulu services

Skills

Hindi

Marathi

Communication

Tools

Smartphone usage

Basic computer skills

Job description

Customer Service Executive (Yulu Captain)

About us

Approach Auto Mobility is the official business partner of Yulu in Nashik, building and operating the city's electric shared mobility network. As we launch in Nashik, we're looking for dedicated people to join our founding team.

Role Overview

As a Customer Experience Executive (Yulu Captain), you'll be the first point of contact for customers, helping them with rentals, subscriptions and everyday support. You'll ensure customers have a smooth experience while assisting with the daily operations of the Yulu hub.

Location: Nashik
Work Schedule: On-site | 6 days a week

Key Responsibilities

• Help customers with rentals, subscriptions and general questions
• Guide users through the Yulu app and onboarding process
• Resolve basic customer issues and elevate complex cases when needed
• Share customer feedback and suggestions to help improve our services and operations
• Build strong relationships with riders to improve customer satisfaction and retention
• Encourage referrals and help grow the rider community through positive interactions
• Support battery swaps and basic station operations
• Keep the hub clean, organised and welcoming for customers
• Encourage customers to continue using Yulu services

Required Skills & Experience

• Fluent in Hindi and Marathi (English is a plus)
• Comfortable using smartphones and basic computer applications
• Good communication and people skills
• Friendly, responsible and willing to learn
• Freshers are welcome to apply

Salary & Benefits

• ₹12,000 per month
• On-the-job training
• Be part of a company helping build cleaner and more sustainable transportation
• Join the founding team with opportunities to grow as the business expands