Customer Service Executive

DreamFirm; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

The Plated Project in Mumbai seeks a Customer Service & eCommerce Executive to manage customer interactions, product listings, and marketplace operations. You will be the primary contact for customers across email, chat, WhatsApp, social media, and phone.

The role requires 1-3 years in customer service or eCommerce, with experience on Shopify, WooCommerce, Amazon Seller Central, or Flipkart Seller Hub. Strong communication, problem-solving, and basic analytics skills are essential.

Qualifications

• 1-3 years of experience in customer service, preferably in an e-commerce environment.
• Strong communication and problem-solving skills.
• Familiarity with basic analytics and reporting (Google Sheets, Excel, or marketplace dashboards).

Responsibilities

• Be the first line of communication for customers across email, chat, WhatsApp, social media and phone.
• Respond to customer queries, complaints, and order issues (refunds, tracking, returns, replacements).
• Resolve escalations professionally and ensure a positive customer experience.

Skills

Customer service

Communication skills

Problem solving

Online marketplace operations

Tools

Shopify

WooCommerce

Amazon Seller Central

Flipkart Seller Hub

Job description

The Plated Project is looking for a full-time customer service & eCommerce executive in Mumbai!

The Plated Project is not just a brand; it's a creative movement that blends art, commerce, and social impact seamlessly.

Our canvas extends beyond conventional boundaries as we collaborate with global artists to craft limited-edition treasures.

The best part? Every sale fuels a noble cause – sponsoring meals for the less privileged, making our brand an artful force for change ( www.theplatedproject.com )

Things we are proud of

• 750,000 meals sponsored already, and we're just getting started
  
• Recognized on Shark Tank India S2 for our innovative spirit
  
• Covered by Forbes,The Guardian, New York Times, Collosal and more
  

Role Description

We’re looking for a Customer Service & eCommerce Executive (based in Mumbai) to handle customer interactions, product listings, and marketplace operations.You’ll be the first point of contact for customers, manage product listings, and coordinate with logistics and finance teams to ensure smooth operations.The ideal candidate will have 1-2 years of experience in customer service and eCommerce or online marketplace operations

Key Responsibilities:

1. Customer Service & Support

- Be the first line of communication for customers across email, chat,WhatsApp, social media and phone

- Respond to customer queries, complaints, and order issues (refunds, tracking, returns, replacements)

- Resolve escalations professionally and ensure a positive customer experience

- Manage various communication channels such as email,WhatsApp, calls, and social media.

2. Product Listings & Marketplace Management

- Manage product listings on the company website, Amazon, Flipkart, and other marketplaces

- Monitor customer reviews and feedback on product listings, addressing any issues promptly.

- Track orders and shipments, ensuring timely deliveries

3. Process Improvement:

- Identify and implement process improvements to streamline customer service operations and enhance efficiency.

- Keep abreast of industry trends and innovations to continually improve the customer service experience.

Qualifications:

- 1-3 years of experience in customer service, preferably in an e-commerce environment.

- Experience with Shopify,WooCommerce, Amazon Seller Central, Flipkart Seller Hub (or similar platforms)

- Strong communication and problem-solving skills

- Familiarity with basic analytics and reporting (Google Sheets, Excel, or marketplace dashboards)