Customer Service Executive

Tata Capital; Khordha; On-site; INR 180,000 - 300,000; Full time

Job summary

Tata Capital in Odisha is looking for a candidate to work under supervision to identify customers for potential business, collect and validate documents, log cases as per SOP, and assist in disbursement processes. The role involves meeting customer needs, cross-selling products, and developing vendor relationships while ensuring RBI compliance.

Undergraduate or graduate candidates in any discipline are welcome to apply, with training provided under supervision to perform duties effectively.

Qualifications

• Identify the customers for potential business.
• Collect the documents from customers and validate as per the organization norms.
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement.
• Meeting the customer requirements & cross-sell multiple products, under the guidance of Supervisor/ Manager.
• Empanelment of new vendor and develop relationships with them.
• Ensure compliance to all Audit / RBI regulations.

Responsibilities

• Identify the customers for potential business.
• Collect the documents from customers and validate as per the organization norms.
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement.
• Meeting the customer requirements & cross-sell multiple products, under the guidance of Supervisor/ Manager.
• Empanelment of new vendor and develop relationships with them.
• Ensure compliance to all Audit / RBI regulations.

Education

Under Graduate/ Graduate in any discipline

Job description

Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business


• Collect the documents from Customers and validate as per the organization norms


• Logging the case in the system as per SOP and follow the process for disbursement.


• Fulfil - the Sanction ratio as per organisation requirement


• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.


• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them


• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Under Graduate/ Graduate in any discipline