Customer Service Executive

Tata Capital; Ganjam; On-site; INR 300,000 - 500,000; Full time

Job summary

Tata Capital is seeking a candidate in Odisha to assist in identifying customers for potential business and collecting documents for verification. Under supervision, you will log cases, support disbursement, and ensure sanction ratios are met.

You will meet customer requirements and cross-sell multiple products, while developing relationships with vendors and ensuring compliance with Audit and RBI regulations.

Qualifications

• Identify customers for potential business.
• Collect documents from customers and validate as per organization norms.
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil the sanction ratio as per organisation requirement.
• Meeting customer requirements and cross-sell multiple products under guidance of Supervisor/Manager.
• Empanelment of new vendors and develop relationships with them.
• Ensure compliance to all Audit/RBI regulations.

Responsibilities

• Identify the customers for potential business
• Collect the documents from Customers and validate as per SOP
• Log the case in the system as per SOP and follow the process for disbursement
• Fulfil the sanction ratio as per organisation requirement
• Meet customer requirements and cross-sell multiple products under guidance of Supervisor/Manager
• Empanelment of new vendors and develop relationships with them
• Ensure compliance to all Audit/RBI regulations

Skills

Customer engagement

Documentation collection

Logging data

Cross-selling

Vendor empanelment

Audit & RBI compliance

Education

Undergraduate/Graduate in any discipline

Job description

Perform the following under the guidance/direction of Supervisor/Manager

• - With help of Supervisor/ Manager, Identify the customers for protentional Business
• - Collect the documents from Customers and validate as per the organization norms
• - Logging the case in the system as per SOP and follow the process for disbursement.
• - Fulfil - the Sanction ratio as per organisation requirement
• - Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• - With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• - With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Under Graduate/ Graduate in any discipline