Customer Service Executive |

Talent Acquaintance; Lucknow; On-site; INR 300,000 - 540,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional to handle inquiries, resolve issues, and maintain product knowledge. You will deliver accurate information and build lasting relationships with customers.

In this fast-paced role, you will collaborate with internal teams to resolve complex complaints, implement process improvements, and adapt to changing priorities while delivering courteous service.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem-solving

Analytical skills

Computer proficiency

Adaptability

Detail orientation

Tools

Computer systems

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.