Customer Service Executive

People Group; Bengaluru; On-site; INR 260,000 - 380,000; Full time

Job summary

Shaadi.com is seeking a dedicated Customer Service Executive in Bangalore to manage customer interactions and resolve queries efficiently. The role emphasizes ensuring a positive user experience through professional calls and proactive problem-solving.

Ideal candidates will have a Graduate degree, 16 years of relevant experience, strong English and regional language communication, and excellent multitasking abilities in a fast-paced environment. Office-based role in Bangalore.

Qualifications

• Graduate in any discipline.
• 16 years of experience in customer service, BPO, or call center preferred.
• Excellent communication skills in English and at least one regional language (Malayalam/Telugu, etc.).
• Good listening skills and problem-solving ability.
• Ability to multitask and work under pressure.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with profile creation, upgrades, payments, and account management.
• Resolve customer queries and complaints in a timely and effective manner.
• Maintain detailed records of customer interactions and follow-ups.
• Collaborate with other departments to resolve complex issues.
• Ensure a high level of customer satisfaction by providing excellent service.

Education

Graduate

Job description

Role & responsibilities

Job Title: Customer Service Executive

Location: Bangalore

Company: Shaadi.com

Job Description

We are looking for a dedicated and customer-focused Customer Service Executive to join our team at Shaadi.com. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and ensuring a positive experience for our users.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with profile creation, upgrades, payments, and account management.
• Resolve customer queries and complaints in a timely and effective manner.
• Maintain detailed records of customer interactions and follow-ups.
• Collaborate with other departments to resolve complex issues.
• Ensure a high level of customer satisfaction by providing excellent service.

Requirements

• Minimum qualification: Graduate in any discipline.
• 16 years of experience in customer service, BPO, or call center preferred.
• Excellent communication skills in English and one regional language (Malayalam/Telugu etc.).
• Good listening skills and problem-solving ability.
• Ability to multitask and work under pressure.
• Basic computer knowledge and typing skills.

Working Conditions

Shift:

Females: 10 AM – 7 PM

Males: 12 PM – 9 PM

Mode: Work from office

Location: Bangalore