Customer Service Engineer

Yokogawa; Madhya Pradesh; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Yokogawa in Baroda, Gujarat seeks a Customer Service Engineer to deliver field service expertise and support customers with DCS/ESD issues. You will collaborate with sales and services teams to foster relationships and drive project execution.

Ideal candidates bring knowledge of instrumentation, process control automation, and DCS/PLC; IEC standards familiarity is a plus. Strong communication and customer-focused attitude are essential.

Qualifications

• Knowledge of instrumentation and process control automation is required.
• Basic knowledge of IEC 61131 and IEC 61499 standards.
• Hands-on DCS/PLC exposure is preferred.
• Windows OS and antivirus management knowledge is advantageous.

Responsibilities

• Provide field service expertise and support for customers.
• Resolve DCS/ESD issues, hardware, firmware and applications as needed.
• Assist sales and services teams to build relationships for projects.
• Ensure customer confidence and smooth experience with drives supplied.

Skills

Instrumentation & Process control

DCS/PLC

Windows OS

Anti-virus management

Networking

Communication

Customer orientation

Proactive attitude

Education

B-Tech/BE in Instrumentation & Control / Electronics / Telecom

Job description

Not just a job, but a career Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

• Job Title: Customer Service Engineer
• Department: Customer Service Division
• Reporting to: Regional Service Manager
• Qualification: B-Tech/BE (Instrumentation & Control / Electronics / Telecom)
• Experience: 2-10 Years (Min. 2 Years’ experience in DCS/ESD)
• Location: Baroda, Gujarat
• On the job Travel: 80%
• Skills and Competency: Excellent knowledge of Instrumentation & Process control automation. Basic knowledge of IEC 61131 And IEC 61499 Standards. Hands-on experience in DCS/PLC if any. Knowledge of Windows OS and Anti-virus management is an added advantage Antivirus, Security update, Networking and setting up the system-based project demand.
• Job Role: Member of Regional Service Team.
• Key Responsibility Areas: Dealing with typical customers like end users etc. Providing field service expertise, service execution and build relationships with users. Resolving DCS/ESD issues, hardware, firmware, application as needed. Building customer confidence and ease customer experience by supporting our drives supplied. Collaborating with sales and services teams to build relationships and support new projects with customers. Prefer with Cisco CCNP or equivalent networking experience. Preferred candidate with past Yokogawa Experience.
• Soft Skills: Good Communication and interpersonal skills
• Soft Skills: Customer orientation
• Soft Skills: Proactive and positive approach
• Soft Skills: Accommodative attitude.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!