Customer Service/Customer Support - Internship

Marshal Group LLP; Mumbai; On-site; INR 89,000 - 167,000; Full time

Benefits offered by this job

Certificate

Letter of recommendation

Informal dress code

Job offer

Job summary

Marshal Group LLP invites applications for an in-office internship in Mumbai. This role focuses on customer interactions, CRM upkeep, and operational support within a fast-paced logistics environment.

You will answer calls and WhatsApp inquiries, schedule surveys, prepare quotation drafts, follow up on quotations, and maintain daily CRM records. Freshers welcome; women encouraged to apply. Stipend ranges from ₹8,000 to ₹15,000 per month for three months.

Qualifications

• Available for full-time in-office internship.
• Can start between 3 Nov 2026 and 8 Dec 2026.
• Duration of 3 months.
• From Mumbai only.
• Women welcome to apply.
• Freshers looking for jobs may also apply.

Responsibilities

• Answer incoming calls and WhatsApp enquiries during assigned hours.
• Collect missing moving details without making customers repeat information.
• Schedule surveys and confirm appointments.
• Prepare quotation drafts using approved tools and information.
• Follow up on unanswered quotations.
• Communicate approved booking and operational updates.
• Record complaints and elevate them to the responsible person.
• Maintain CRM records and daily pending-action lists.

Skills

CRM

Teamwork

English Proficiency (Spoken)

English Proficiency (Written)

Hindi Proficiency (Spoken)

Effective Communication

Self-learning

Job description

About the internship:

Selected intern's day-to-day responsibilities include:

1. Answer incoming calls and WhatsApp enquiries during assigned hours.
2. Collect missing moving details without making customers repeat information.
3. Schedule surveys and confirm appointments.
4. Prepare quotation drafts using approved tools and information.
5. Follow up on unanswered quotations.
6. Communicate approved booking and operational updates.
7. Record complaints and elevate them to the responsible person.
8. Maintain CRM records and daily pending-action lists.

Who can apply:

Only those candidates can apply who:

1. are available for full time (in-office) internship
2. can start the internship between 3rd Nov'26 and 8th Dec'26
3. are available for duration of 3 months
4. are from Mumbai only
5. have relevant skills and interests
6. Women wanting to start/restart their career can also apply.

Freshers looking for jobs may also apply

Stipend:

INR₹ 8,000 - 15,000 /month

Deadline:

2026-12-03 23:59:59

Other perks:

• Certificate
• Letter of recommendation
• Informal dress code
• Job offer

Skills required:

• Client Relationship Management (CRM)
• Teamwork
• English Proficiency (Spoken)
• English Proficiency (Written)
• Hindi Proficiency (Spoken)
• Effective Communication and Self-learning

Other Requirements:

1. Women Candidates Preferred

About Company:

Marshal Packers & Movers, a primary division of Marshal Group LLP, is redefining the relocation industry in Mumbai and across India. Headquartered in Goregaon East, we provide seamless, customer-centric logistics solutions, including household shifting, corporate relocation, vehicle transport, and warehousing. What sets us apart is our operational excellence combined with modern technology. We move away from the traditional, fragmented logistics model by utilizing automated workflows, AI-driven conversational agents, and robust CRM systems to manage high-volume lead pipelines and ensure 100% accountability from locked quotes to final delivery. We offer a fast-paced, hands-on environment. Whether you are joining us to drive digital marketing campaigns, optimize operations, or build out our technical sales funnel, you will gain real-world experience scaling a proven business and modernizing enterprise supply chain operations.

Additional information:

• Stipend Structure: Fixed pay: ₹ 5,000 /month
• Incentive pay: ₹ 3,000 - 10,000 /month
• Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 200000 to 300000/year