Customer Service Coordinator

Bangalore Airport Services Limited; Ramanahalli; On-site; INR 280,000 - 420,000; Full time

Job summary

Bangalore Airport Services Limited is seeking a frontline customer service professional to assist passengers at BLR. The role emphasizes delivering exceptional service, handling queries, and coordinating with airport teams to ensure smooth passenger assistance.

Ideal candidates have 1–3 years in aviation, hospitality, FMCG, or service industries, with strong Kannada, Hindi, and English communication. Willingness to work rotating shifts, weekends, and public holidays is essential.

Qualifications

• Diploma in Aviation, Hospitality, or Hotel Management.
• 1–3 years’ experience in aviation, hospitality, FMCG, or service industry.
• Proficient in Kannada, Hindi and English communication.
• Willing to work rotational shifts, weekends and public holidays.
• Customer-centric attitude and teamwork.

Responsibilities

• Deliver exceptional customer service to passengers.
• Manage Care by BLR services, including Meet & Assist, Priority lines.
• Handle passenger queries, bookings, and service requests.
• Coordinate with airport teams to ensure seamless passenger assistance.
• Maintain operational reports, cash records, and service documentation.
• Handle customer feedback and resolve complaints professionally.

Skills

Kannada

Hindi

English

Education

Diploma in Aviation or Hospitality or Hotel Management

Job description

Role & responsibilities

• Deliver exceptional customer service to passengers.
• Manage Care by BLR services, including Meet & Assist, Priority lines.
• Handle passenger queries, bookings, and service requests.
• Coordinate with airport teams to ensure seamless passenger assistance.
• Maintain operational reports, cash records, and service documentation.
• Handle customer feedback and resolve complaints professionally.

Preferred candidate profile

• Minimum qualification: Diploma in Aviation or Hospitality or Hotel Management.
• 1 to 3 years of experience in Aviation, Hospitality, FMCG, or the Service Industry.
• Good communication skills in Kannada, Hindi, and English.
• Willing to work rotational shifts, weekends, and public holidays.
• Positive attitude, customer-centric approach, and teamwork skills.