Customer Service Associate | International BPO |

Talent Acquaintance; Kolkata District; On-site; INR 250,000 - 420,000; Full time

Job summary

Talent Acquaintance in Kolkata is seeking a Customer Support Executive to handle inquiries, provide information about products, and build strong customer relationships. You will resolve issues, collaborate with internal teams, and maintain product knowledge to ensure customer satisfaction.

The role emphasizes meeting performance targets and delivering courteous service in a fast-paced environment. Excellent communication, adaptability, and teamwork are essential for success.

Qualifications

• Excellent communication and interpersonal skills required.
• Capable of working in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical abilities with attention to detail.
• Proficient with computers and software applications.
• Adaptable to changing situations and priorities.
• Team player with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication

Interpersonal skills

Multitasking

Problem solving

Analytical thinking

Computer skills

Adaptability

Teamwork

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.