Customer Service Associate | International BPO |

Talent Acquaintance; Greater Noida; Presencial; INR 300.000 - 450.000; Jornada completa

Descripción de la vacante

Talent Acquaintance in India is seeking a customer service-focused professional to handle inquiries and resolve issues with courtesy. The role emphasizes delivering accurate product information, building lasting customer relationships, and collaborating with internal teams to resolve complaints.

The ideal candidate maintains high product knowledge, meets performance targets, and contributes to customer satisfaction. This on-site position requires strong communication and teamwork skills.

Formación

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsabilidades

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Conocimientos

Communication

Interpersonal skills

Problem-solving

Analytical skills

Attention to detail

Computer skills

Teamwork

Adaptability

Multi-tasking

Descripción del empleo

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.