Customer Service Associate | International BPO |

Talent Acquaintance; Khordha; On-site; INR 250,000 - 450,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused professional in Odisha, India to handle inquiries and resolve issues with courtesy. The role emphasizes providing accurate information, building lasting relationships, and collaborating with internal teams to resolve complex concerns.

Ideal candidates will possess strong communication, problem-solving, and adaptability, while maintaining high product knowledge and meeting performance targets.

Qualifications

• Excellent communication and interpersonal abilities required.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient with computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Teamwork and collaboration with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Multitasking in fast-paced environment

Problem-solving

Analytical skills

Computer proficiency

Adaptability

Teamwork & collaboration

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.