Client Service Associate (Telugu and Hindi)

Delhivery; North Goa; Sur place; INR 250 000 - 450 000; Plein temps

Résumé du poste

Delhivery in Goa seeks a Client Service professional to provide exceptional support to customers, handling inquiries, complaints, and requests through phone, email and chat to ensure satisfaction with Delhivery's products and services.

You will assist with shipment tracking, resolve issues like missing or damaged packages, customs delays, and delivery exceptions, and support billing inquiries and payment options.

Qualifications

Responsabilités

• Providing shipment tracking support and addressing delivery inquiries across channels.
• Resolving issues such as missing/damaged packages, customs delays, or delivery exceptions.
• Billing inquiries support and collaboration with internal teams to improve service levels.

Description du poste

Job Description: The Client Service at Delhivery will be responsible to provide exceptional service and support to customers, ensuring their satisfaction with Delhivery's products and services. You will handle inquiries, complaints, and requests through various communication channels, including phone, email, and chat. Your role involves understanding customer needs, resolving issues, and delivering accurate and timely information.

Key Responsibilities:

• Providing assistance with shipment tracking and delivery inquiries and drive regular engagement/quick response
• Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions)
• CS Engagement via Ticketing module, getting timely response; Keep active track of timely closure of tickets
• Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options
• Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements, claim monitoring
• Analyze and support with insights to improve the process and internal operations and service levels
• Handling customer escalations-preparing RCA / CAPA and providing the solution
• Collaborate with internal stakeholders to maintain and increase performance of client accounts
• Designing SOP, mapping and freezing requirements, client NPS management and providing best solutions to the business