Customer Service Associate

Firstsource; Chennai District; On-site; INR 200,000 - 400,000; Full time

Job summary

Firstsource are seeking a Customer Support Associate in our Operations team. You will respond to customer queries, provide resolution, support, and assistance for services our client offers, and contribute to an efficient, friendly customer experience.

Reporting to the Team Leader, the role emphasizes accurate data entry into systems, timely problem resolution, and maintaining a personal, helpful approach on every call.

Responsibilities

• Revert to customers on calls on a variety of issues.
• Update and process information accurately into the system(s)
• Resolve customer problems in a timely manner

Job description

ABOUT FIRSTSOURCE

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our "rightshore" delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies
Job Title: Customer Support Associate
Function/Department: Operations
Reporting to: Team Leader
Role Description: A CSA in this role responds to customer queries and provides resolution, support, and assistance to customers who call pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer enquiries.
Roles & Responsibilities

• Revert to customers on calls on a variety of issues
• Update and process information accurately into the system(s)
• Resolve customer problems in a timely manner