Customer Service Analyst 1-Support

Oracle; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Oracle in Bengaluru is seeking a Customer Support Associate to deliver post-sales support and solutions to Oracle customers. You will resolve non-technical inquiries via phone and email, acting as a primary contact to facilitate strong customer relationships.

The role involves addressing technical questions about Electronic Support Services, collaborating with internal teams, and providing timely guidance to customers with moderate direction from senior analysts.

Responsibilities

• Deliver post-sales support and solutions to Oracle customers.
• Handle non-technical inquiries via phone and email.
• Assist with technical questions on Electronic Support Services.
• Serve as liaison between customers and Oracle teams with guidance from senior analysts.

Job description

• Does this position require a security clearance? No
• Years 0 to 2+ years
• Additional Info Visa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languages English

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities

In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.

About Us

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• competitive benefits that support our people with flexible medical, life insurance, and retirement options.
• We also encourage employees to give back to their communities through our volunteer programs.

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