Strategic Partner Support Specialist

Oracle; Bengaluru; Vor Ort; INR 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Oracle's Strategic Partner Assistance Team in Bengaluru seeks an experienced operations professional to support global strategic partners, ensure smooth onboarding, and coordinate agreement execution for ongoing business readiness.

You will act as a trusted point of contact, manage escalations, collaborate with cross-functional teams, and help optimize processes with AI and automation to improve partner experiences.

Qualifikationen

• 3–5+ years of experience in partner operations or customer success.
• Experience with onboarding, contract renewal, and governance.
• Strong communication and stakeholder management.

Aufgaben

• Strategic Partner Support: Serve as a key operational point of contact for assigned strategic partners, providing timely, accurate guidance and coordinating resolution of complex operational inquiries.
• Partner Onboarding & Membership Management: Support new and renewing Oracle PartnerNetwork (OPN) enrollments, including Associate entities, agreement cascading, membership renewals, and related approval processes.
• Agreement & Contract Coordination: Facilitate the execution, maintenance, and renewal of OPN and go-to-market agreements, coordinating with partners and internal Oracle teams to ensure timely completion and operational readiness.
• Partner Enablement: Help partners access OPN benefits, training, certifications, Expertise qualifications, and other enablement resources required to support their business activities.

Kenntnisse

Customer Service

Problem Solving

Strategic Communication

Jobbeschreibung

• Job Category Business practice and Operations
• Job Type Regular Employee
• Does this position require a security clearance? No
• Years 3 to 5+ years
• Additional Info Visa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languages English

Job Description

As a member of Oracle's Strategic Partner Assistance Team, you will provide specialized operational support to global strategic partners, ensuring smooth onboarding, agreement execution, and ongoing business readiness. You will act as a trusted point of contact, proactively managing operational challenges, coordinating with cross-functional Oracle teams, and resolving complex issues that could impact partner operations or business opportunities. You will also contribute to improving the partner experience through process optimization, knowledge sharing, and the adoption of AI and automation tools.

Responsibilities

• Strategic Partner Support: Serve as a key operational point of contact for assigned strategic partners, providing timely, accurate guidance and coordinating resolution of complex operational inquiries.
• Partner Onboarding & Membership Management: Support new and renewing Oracle PartnerNetwork (OPN) enrollments, including Associate entities, agreement cascading, membership renewals, and related approval processes.
• Agreement & Contract Coordination: Facilitate the execution, maintenance, and renewal of OPN and go-to-market agreements, coordinating with partners and internal Oracle teams to ensure timely completion and operational readiness.
• Partner Enablement: Help partners access OPN benefits, training, certifications, Expertise qualifications, and other enablement resources required to support their business activities.
• Development & Test Environments: Provide operational guidance and support for OPN Dev/Test environment requests, orders, and renewals, proactively addressing roadblocks and helping prevent service interruptions.
• Operational Issue Resolution & Escalation Management: Investigate and resolve complex operational issues, proactively identifying risks and coordinating with relevant stakeholders to prevent business disruptions and high-cost escalations.
• Cross-Functional Collaboration: Work closely with Global Account Managers, Partner Programs, Partner Operations, Sales, Risk, Oracle University, and other internal organizations to drive timely resolution of partner needs and support strategic business priorities.
• Operational Tracking & Reporting: Maintain accurate records, agreement trackers, and operational reports, ensuring visibility into outstanding actions, deadlines, and partner readiness.
• Partner Relationship Management: Participate in regular partner meetings and operational reviews, communicate progress, and proactively follow up on open actions and business-critical priorities.
• Process Improvement & Innovation: Identify opportunities to simplify processes, improve partner self-service, and leverage AI and automation to increase operational efficiency and enhance the partner experience.
• Knowledge Management: Contribute to the creation and maintenance of operational procedures, user guides, and knowledge resources, sharing best practices to promote consistent service delivery across the team.

Required Skills

• Customer Service
• Problem Solving
• Strategic Communication

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.